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  • Business Analyst - Sandton - Bidvest Bank Limited

    Bidvest Bank Limited
    Bidvest Bank Limited Sandton

    3 weeks ago

    Default job background
    Description

    Key Responsibilities

    Main Purpose

    The successful candidate will interpret and document business requirements, provide solutions, and support business operations in the systems environment.

    Key Requirements

    • Diploma/Degree in IT
    • Business Analysis Certificate
    • Grade 12

    Experience: 2-3 years' Business Analysis experience

    Key Responsibilities

    Finance and Operations

    • Analyse and document AS-IS processes for projects and workstreams
    • Document TO-BE Processes for new projects and workstreams
    • Document Business Requirements of various business unit requirements

    Client Service

    • Liaise with external parties associated to the projects and workstreams
    • Daily Support for consultants/supervisors/managers/Nostro/Finsurv/card Ops/call centre
    • Assist with software / hardware needed for testing
    • Work with external stakeholders to understand and investigate feedback into the service/function/product provided

    Service Excellence

    • Interprets business/customer requirements to provide timely solutions
    • Responsiveness: speed of responses, reaction time, going the extra mile, turnaround time
    • Give valuable advice to customers and/or stakeholders
    • Responding to internal and external queries
    • Building good working relationships with all clients

    Operational Excellence

    • Update Cherwell
    • Request feedback
    • Testing and signoff
    • Create user manual
    • Schedule and plan rollout
    • Creating Test Cases
    • Functional, Regression and System Integration Testing
    • Logging defects and bugs on TFS
    • Ensuring that all defects are fixed and rolled out
    • Getting Sign Off from Users
    • New web reports and enhancements to web reports
    • Document Business & System Rules of allocated systems
    • Use data modelling practices to analyse findings and create suggestions for strategic and operational

    Process Design

    • Design appropriate processes to support business operations
    • Re-engineer existing processes to be more efficient
    • Ensure consistent user experience in systems responsible for
    • Periodic review of functionality
    • Completed design documents

    System Enhancements

    • System bug fixes
    • Research and development
    • Troubleshooting and R&D
    • Fault finding and investigation
    • Data imports are up-to-date
    • Resolution

    Effective Administration

    • Providing Business reports to internal and external clients
    • Cost saving in terms of time
    • Reports created efficiently and on time

    Administration

    • Assist System Admin with troubleshooting
    • Respond to emails
    • Data extracts
    • Replacement and New Server testing

    Learning and Growth

    • Contribution to teamwork in Department
    • Contribution to making the department a great place to work
    • Contribution to teamwork (level of teamwork, accountability, delivery, quality and speed of information shared, contribution to efficiency and effectiveness of area)
    • Effort to forge and maintain quality inter-personal relationships
    • Take accountability for the achievement of operational objectives within own area of control
    • Support and drive the business' core values
    • Maintain a positive attitude and drive
    • Promote harmony and teamwork
    • Promote the sharing of knowledge
    • Show willingness to help others
    • Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness)
    • Open to feedback and constructive criticism of performance
    • Actively coach, train and empower internal and external team members to create an understanding of skills and specialties
    • Close connection is required and important between the individuals occupying the role
    • Close interaction between all members of IT and Business to ensure that requests are dealt with correctly and efficiently.

    Personal and Intellectual Capital Development

    • Take ownership for driving own career development
    • Preparation and signing off of personal development plan
    • Achievement of objectives/milestones set out in the development plan
    • Development of knowledge base and intellectual property
    • In order to enhance performance and for better understanding of the nature of the job, internal training would be insightful, whilst external training would be valuable (noted but not necessarily measured)
    • Ensuring interface procedures and run off-site by shadowing manager
    • Personal development and research required in order to enhance performance in the role such as managerial and SQL training courses

    This position is advertised in line with our commitment to Employment Equity.


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