Concierge - Johannesburg, South Africa - Crew Life at Sea

Crew Life at Sea

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Key Responsibilities:

Greet and welcome guests upon arrival, providing a warm and friendly introduction to the ship and its amenities
Act as a point of contact for guests, addressing any inquiries or concerns they may have and providing prompt and efficient solutions
onboard the cruise ship
Offer personalized recommendations and assistance with booking reservations for dining, entertainment, and shore excursions
Coordinate and facilitate special requests and arrangements for guests, such as celebrations or special occasions
Maintain a thorough knowledge of the ship's services, facilities, and activities to provide accurate and uptodate information to guests
Monitor and maintain the cleanliness and organization of guest areas, including the concierge desk and lounge
Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences
Handle guest feedback and complaints in a professional and timely manner, escalating issues to the appropriate departments if necessary
Keep track of guest preferences and maintain guest profiles to ensure personalized service and anticipate their needs for future visits
Assist with administrative tasks, such as managing guest requests and reservations, and maintaining inventory of concierge supplies

Requirements:

Previous experience in a customer service role, preferably in a luxury or hospitality setting
Excellent communication and interpersonal skills, with a friendly and approachable demeanor
Strong organizational and timemanagement skills, with the ability to multitask and prioritize in a fastpaced environment
Knowledge of cruise ship operations and destinations is an asset
Proficient in Microsoft Office and reservation systems
Fluent in English, both written and verbal. Knowledge of additional languages is a plus
Must be able to work flexible hours, including evenings, weekends, and holidays

Salary:
R35 000,00 - R65 000,00 per month