QA Agent- - Durban, South Africa - Talksure

Talksure
Talksure
Verified Company
Durban, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

DUTIES AND RESPONSIBILITIES

  • Create scorecards providing accurate feedback
  • Listening to and assessing calls
  • Provide accurate feedback
  • Report on any trends or patterns that may be occurring
  • Filter information regarding noncompliance to QA Team Leader
  • Document and maintain scorecard on all assessments conducted
  • Ensure that you meet quantity and quality of calls listened to
  • Random call audits when required

MINIMUM QUALIFICATIONS AND EXPERIENCES

  • Grade 1 which must be presented at interview stage
  • Must have at least 6 months Quality Assurance (QA) experience within a contact centre
  • Computer literate excel skills

CHARACTERISTICS OF THE REQUIRED CANDIDATE

  • Strong administration skills and high attention to detail
  • Ability to communicate on all levels
  • Proactive, punctual, and reliable
  • Wellpresented and well spoken
  • Works effectively within a variety of situations
  • Planning and organisational skills
  • Understands the importance of confidentiality
  • Ability to provide concise, well written feedback
  • Excellent listening skills
  • Deadline oriented and ability to work well under pressure

Salary:
Market related
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