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Operational Delivery Manager - Wes-Kaap - Findojobs South Africa

Description
The goal of this role is to achieve results that align with the organization's larger picture and strategic objectives.
This Operational Delivery Manager plans, coordinates, and directs service delivery for one or more clients, ensuring client and end-customer satisfaction levels, as well as profitability goals, are met and maintained.
Success requires completing tasks efficiently and handling various activities. Self-assurance and confidence in driving results while solving problems and engaging others' commitment are essential.
About The Job Holder
To create a successful environment, you must have a passion for management and customer service through regular coaching, engagement, and motivation of Team Managers.
A confident and experienced leader with excellent problem-solving skills is required to deliver effectively in a fast-paced and changing environment.
The job holder will be a self-assured competent manager with experience in driving KPI performance, client management, financial understanding, and robust relationships with internal and external stakeholders.
Key Responsibilities
Your Profile and Experience
Leadership: Strong leadership skills with ability to manage multiple teams and large groups of people.
Expertise: Minimum 2 years' experience in a Contact Centre Operations Manager role.
Ability: Good numeric and verbal reasoning skills.
Critical thinking: Effective problem-solving skills.
Employee performance: Performance Management skills.
Knowledge: Demonstrated knowledge of industry and general business management.
Key Points
Salary: 45,000 - 55,000 ZAR basic per month.
Benefits: Medical aid and pension.
Contract Type: Permanent, 40 hours (full time).
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Operational Delivery Manager
Sitel Corp.- Cape Town
-
Software Delivery Manager
Progressive Edge- Cape Town
-
IT Service Delivery Manager
abc- Cape Town
-
Service Delivery Manager
Findojobs South Africa- Wes-Kaap
-
Operational Delivery Manager
Sitel Group- Cape Town
-
Service Delivery Project Manager
SubjectWell- Wes-Kaap
-
Delivery Manager Cape Town
SB Partners Pty Ltd Skills Bureau- Cape Town
-
Service Delivery Manager: Banking
Findojobs South Africa- Wes-Kaap
-
Operations Change and Delivery Manager
Huntswood- Cape Town
-
Delivery Manager
Sanlam- Bellville
-
Service Delivery Manager
Altron- Parow
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Cloud Delivery Manager
Sanlam- Bellville
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Cloud Delivery Manager
Sanlam- Bellville
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Sanlam Cloud Delivery Manager
Sanlam Limited- Bellville
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IT Project Delivery Executive
Clicks Group Limited- Cape Town
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IT Project Delivery Executive
Boardroom Appointments- Cape Town
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Value Delivery Category Lead
Findojobs South Africa- Wes-Kaap
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Associate
Wipro- Wes-Kaap
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value delivery category lead
Woolworths- Cape Town
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Product Owner Constantia
Datafin IT Recruitment- Western Cape