Mid-level Technical Call Centre Consultant - Johannesburg, South Africa - Smollan Financial Services

Smollan Financial Services
Smollan Financial Services
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Responsibilities

  • Strong diagnostic and problemsolving skills.
  • Strong attention to detail and process orientation.
  • Prioritize and escalate complex technical problems to appropriate teams.
  • Maintain high firstcall resolution rates and user satisfaction levels.
  • Excellent written and verbal communication abilities.
  • Customer service orientation with the ability to translate technical issues for nontechnical users.
  • Build positive engagements with users and create opportunities for exceptional service delivery.
  • Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policies, procedures, and standards.
  • Continuous learning mindset; to keep updated on the latest platforms and features.
  • Contribute ideas to simplify and enhance the user experience on digital platforms.
  • Continuously update the knowledge base, user guides, FAQs, and support documents.
  • Collaborate with business and technology teams on new feature rollouts and version upgrades.

Behavioural competency
-
Customer Service

  • Patient, empathetic, and positive service orientation. Focused on user satisfaction
  • Adaptability
  • Flexibility in dealing with ambiguity and changing priorities in a dynamic support environment
  • Learning Agility
  • Continuously builds knowledge to provide support on the latest platform updates and features
  • Problem Solving
  • Tenacious in resolving technical challenges
  • Attention to detail
  • Thoroughness and accuracy in work products and when troubleshooting complex issues

Salary:
Up to R50,000.00 per month


Application Question(s):

  • Do you have Banking customer service experience?

Education:


  • Certificate (required)

Experience:


  • Telco/
Customer Service: 3 years (required)
More jobs from Smollan Financial Services
See all jobs of Smollan Financial Services