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Technical Advisor - Johannesburg, South Africa - Stafflink Recruitment Solutions

Stafflink Recruitment Solutions Johannesburg, South Africa

2 weeks ago

PURPOSE:

Lead the team in identifying and resolving product challenges. Collaborate with cross-functional teams and communicate effectively with partners.
To support category management by providing strong technical expertise on various product ranges (Current & Future)
Act as the main point of contact for any technical queries and product enhancements
Maintaining up to date knowledge on the companys products in order to provide technical inputs towards the companys future strategy.

MAJOR TASKS:

Product & Technical

Manage the generation & and preservation of the companys technical intellectual property
Supply of the relevant product information to customers and staff
Map current product offerings to the vehicle car parc to be able to identify opportunities and advise management of product potential
Manage product technical changes with the production and demand planning staff
Product recommendation and technical advice/support to customers and staff including website queries
Assist the sales team with cross-referencing and price comparisons
Offer product training to customers and staff
Benchmark studies for the existing and new product ranges
Carrying out the necessary communication and correspondence with participating departments and customers (Technical and Product Bulletins etc.)
Communication, Analysis and Management of claims
Assist Product Managers with business cases in all product-specific matters
Develop testing procedures for new and existing products
Technical assessment of potential localised manufacturing through a clear understanding of manufacturing processes and practices

Management & Creation of technical data and databases

Input and maintenance of the product database (new product, linkage to vehicle, competitor & OE Cross-referencing)
Analyze electronic catalogues & related databases to provide recommendation & optimize the efficiency of the catalogues
Manage methods and techniques for technical data collection quality to ensure adequacy, accuracy, and legitimacy of data
Lead Marketing for accurate catalogue data
Creation of technical material (Training, leaflets, Bulletins)

Customer Service & Technical

Respond to technical queries from customers in the form of telephone calls and emails
Compile monthly reports on customer complaints
Identify product training needs for customers and staff
Compile product training material
Train customers and staff on product claims

EXPERIENCE REQUIREMENTS, SKILLS AND COMPETENCIES

Matric
University Degree or Certification in a Technical Field of study would be advantageous
Literate in English
Experience in product management or knowledge of automotive spare parts.
Technical background in mechanical, electrical, or similar automotive knowledge
Advanced computer literacy in Microsoft Excel, PowerPoint, and database management
Presentation skills
Ability to analyze & interpret complex data
Communication skills at all levels

ATTRIBUTES

Strategic thinker
Ability to take initiative and work without supervision
Dynamic & self-driven
Analytical mindset with problem-solving skills
Customer focus: curiosity and passion to discover and fulfil the needs of customers
Ability to work with highly ambiguous problems, sometimes with incomplete information, and create solid action plans.
Ability to build strong relationships with different stakeholders
Effective communication, problem-solving and interpersonal skills. Humble, collaborative, team player, willing to step up and support colleagues.

AUTHORITY