Relationship Manager - Sandton, South Africa - Bidvest Bank

Bidvest Bank
Bidvest Bank
Verified Company
Sandton, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Primary Purpose


To generate revenue for Bidvest Bank by sourcing clients, suppliers, OEM's within the medical industry and proactively managing the account to maximize profitability.

Grow market share within the industry by retaining/penetrating customer base with a view of increasing profitability.

Building strategic relationship with key players within the industry to execute and implement the Bank strategic objective.


Minimum Requirements

Qualifications

  • Bachelor's Degree or similar qualification
  • FAIS RE 5

Experience

  • 10 years' minimum banking experience
  • Proven track record within the Medical Industry

Duties and Responsibilities

FINANCE
Sales

  • To proactively cold call and network to find new clients for Bidvest to meet the monthly revenue
target

  • To educate and promote Bidvest Bank's full product offering to clients to maximize the
revenue that can be generated.

  • Manage the profit margins through providing clients with comparative information on
rates and obtaining the best rates for specific banking products

  • Actively grow the client base by agreed target of new acquisitions a month in order to
achieve the sales target

  • Provides input into deal structuring and credit proposals for medical client credit facilities, including overdraft; assetbased finance and trade finance
  • Drive and achieve significant growth while maximizing sustainable profitability for the business
Portfolio Management

  • Monitor, track, and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets
  • New revenue opportunities are identified and customer feedback on product
  • Identify opportunities for cross selling and referrals to other product lines through
developing a good understanding of client needs

Risk Management

  • Comply with governance in terms of legislative and audit requirements
  • Understands clients risk profile and balance for individual clients by optimising product
mix


CUSTOMER CENTRICITY
Client Service

  • Correctly anticipating and interpreting the clients' business requirements to get
them to bank with Bidvest Bank, sell right product to right client and ability to close deals

  • Providing relevant timeous solutions to the client through researching the client's
business in relation to the current economic climate and educating the client on Bidvest's

products

  • Providing excellent service that will result in client referrals and new business
  • Taking on the role as the primary point of contact for the client, ensuring excellent service
levels and quality to clients to ensure the retention of the client and a long term working

relationship

  • Continuous face to face and telephonic interaction with clients in order to preempt and
proactively address their needs

  • Assist the client with innovative ways to gain maximum benefit from the products e.g.,
offering right product at right time

  • Proactively manage the review process of clients' facilities, checking, submitting and
motivating the business case for approval to credit and legal departments to achieve

renewal in the necessary time period. (Providing all necessary documents)

  • Train and assist the client on the necessary systems / processes to deal with the Bank in
the most efficient way, client education

  • Continual awareness of what is going on in the market and economy to provide relevant
advise to the client at all times

  • Onboarding signing up client for first time, following the correct processes in terms of
department

Admin Support

  • Provide relevant reports to track progress
  • Review the client files and ensure client information updated
  • Update and manage all client interaction on the CRM
Internal Processes

Process management

  • Successful relationship building with legal, credit, Internal bankers, back office and
Treasury to achieve clients' needs

  • Work with legal and credit to ensure that all necessary documents are in place and
delivered to clients

  • Follow up with all parties to ensure that queries are resolved
Training

  • Manage own development to increase own competencies
  • Ensure all 'other' product training is completed, to equip for crossselling opportunities Manage own development to increase own competencies
  • Ensure all Bidvest Bank mandatory training i.e. Anti-Money Laundry is completed
  • Training and keep abreast with FICA, PoPI compliance and legislation
  • Meet training deadlines as outlined in PDP
  • Keeping abreast of Compliance (FICA) requirements
  • Knowledge of Banking products and channels
  • FAIS compliance
  • Understand the sales cycle
  • This position is advertised in line with our commitment to Employment Equity._
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