Current jobs related to Teleperformance Customer Service Specialist - Cape Town - Teleperformance

  • Airproductsafrica

    Customer Service Specialist

    5 days ago

    Airproductsafrica Cape Town

    Job Title: Customer Service Specialist · Industry: Chemical, Petrochemical, Oil & Gas · Job Category: Other: Chemical, Petrochemical, Oil and Gas · Location: Cape Town · Contract Type: Permanent · Remuneration: Market Related · EEO Category: Yes · About the Role · The Customer Se ...

  • Boardroom Appointments

    Managed Services Operations Specialist

    5 days ago

    Boardroom Appointments Cape Town

    About the Job: Managed Services Operations Specialist · Key Purpose: · The role of the Managed Services Operations Specialist involves managing service delivery for less complex managed services operations within clients. They are responsible for resource allocation and shift rot ...

  • DLK Group

    Senior Service Level Management Specialist

    5 days ago

    DLK Group Cape Town

    We are seeking a highly experienced Senior Service Level Management Specialist to join our organization in Cape Town, South Africa. · Key Responsibilities · Design and implement effective Service Level Management processes to enhance IT service delivery. · Facilitate the developm ...

  • Findojobs South Africa

    Customer Service And Order Processing Specialist

    1 day ago

    Findojobs South Africa Wes-Kaap

    Job Title: Customer Service and Order Processing Specialist · Location: Remote, with flexibility to work within specified time zones as needed. · Work Schedule: Flexible based on company needs, typically Monday to Friday. · Company Overview: · Sagan bridges the gap between global ...

  • MCM Management Solutions

    Customer Service Specialist Cape Town

    5 days ago

    MCM Management Solutions Cape Town

    Internal Sales - National Customer Service Centre · MCM Management Solutions seeks to fill the role of Internal Sales at our National Customer Service Centre. · Main Purpose · The primary objective is to provide customer and client support, conduct sales to national key accounts, ...

  • Boardroom Appointments

    Contact Centre Support Specialist

    5 days ago

    Boardroom Appointments Cape Town

    About the Customer Contact Centre Support Specialist · The Customer Experience and Contact Centre Support Specialist role requires execution of key general support activities in cooperation with the leadership team. · This position provides efficient, proactive administrative sup ...

  • Standard Bank of South Africa Limited

    Senior Specialist, Business Support

    5 days ago

    Standard Bank of South Africa Limited Cape Town

    Senior Specialist, Business Support & Recovery · Job Overview · This role is responsible for building subject matter knowledge within Segment/Product Business Solutions and Recoveries (BS&R) to lead and deliver robust end-to-end Business Solutions and Recoveries services for dist ...

  • Daily Maverick

    Customer Support Specialist

    5 days ago

    Daily Maverick Cape Town

    Customer Support Specialist (Entry-Level) · We are seeking a detail-oriented Customer Support Specialist to assist customers and ensure their inquiries are addressed efficiently and professionally. · In this role, you will use tools like Freshdesk to manage and resolve customer s ...

  • Flink Recruit Pretoria

    Sales Researcher/Business Development Researcher

    5 days ago

    Flink Recruit Pretoria Cape Town

    Sales Researcher/Business Development Specialist · Our client seeks a Sales Researcher/Business Development Specialist, based in Cape Town. · Key Responsibilities · Salary: Competitive remuneration package negotiable based on performance. · Experience required: 3 years of sales e ...

  • The Recruitment Guy

    Technical Support Specialist

    2 days ago

    The Recruitment Guy Cape Town

    Job Title: Technical Support Specialist · Location: Cape Town, South Africa · Industry: Material Handling · About the Job · We are seeking an experienced Technical Support Specialist to join our team in Cape Town. The ideal candidate will have a strong background in machinery mai ...

  • Boardroom Appointments

    Service Delivery Manager: Insurance

    5 days ago

    Boardroom Appointments Cape Town

    About the Job · Key Purpose: · The IT Service Delivery Manager oversees projects to deliver specific products or transformations through a multi-disciplinary, highly skilled IT team. · This role involves managing a team of technical specialists who enable the delivery of high-qua ...

  • ENGINEERINGUK

    Technical Specialist, AWS Trust and Safety

    5 days ago

    ENGINEERINGUK Cape Town

    DESCRIPTIONS: · A technical specialist is required to join the AWS Trust and Safety team. This team plays a key role in protecting customers from abuse while building trust with stakeholders. · The ideal candidate will have a strong understanding of cloud infrastructure, technica ...

  • Findojobs South Africa

    Senior Specialist, Business Support

    2 days ago

    Findojobs South Africa Wes-Kaap

    Senior Specialist, Business Support & Recovery · Located in Cape Town, we are seeking a Senior Specialist to lead and deliver on robust end-to-end business solutions and recoveries services for distressed credit management. · Key Responsibilities: · Build subject matter knowledge ...

  • West Coast Personnel

    Specialist Broker Table View

    5 days ago

    West Coast Personnel Western Cape

    Job Title: Administrator · An independent specialist broker focusing on Trade Credit and surety solutions seeks a reliable administrator to support their team. · Duties & Responsibilities · Duties: · Reports: · Obtain ageing's from all clients monthly, ensuring they are in an acc ...

  • West Coast Personnel

    Administrator for Independent Specialist Broker Negotiable

    5 days ago

    West Coast Personnel Western Cape

    Job Overview · An independent specialist broker focusing on Trade Credit and surety solutions seeks a reliable administrator. · Duties & Responsibilities · The ideal candidate will perform the following duties: · Obtain monthly ageing reports from all clients, addressing discrepa ...

  • Boardroom Appointments

    Programmer II

    1 week ago

    Boardroom Appointments Cape Town

    Software Development Specialist · We are seeking a highly skilled Software Development Specialist to join our team at {company}. The ideal candidate will have a solid understanding of programming concepts, frameworks, and languages to enable optimal delivery of code. · Key Respon ...

  • Boardroom Appointments

    Service Delivery Manager: Banking

    1 week ago

    Boardroom Appointments Cape Town

    About the Service Delivery Manager Role · Key Purpose: · This role is crucial for building high-performing teams, where team members are motivated by the work they undertake. As an IT Software Service Delivery Manager, you will be responsible for establishing and managing expecta ...

  • Bureau Veritas Group

    lead asset integrity management engineer

    3 days ago

    Bureau Veritas Group Cape Town

    Job Description · The Lead Asset Integrity Management (AIM) Engineer plays a crucial role in providing asset integrity, reliability, and risk assessment services to clients. Reporting directly to the Technical Centre Manager of South Africa, this lead engineer oversees a team of ...

  • Boardroom Appointments

    Application Specialist III

    6 days ago

    Boardroom Appointments Cape Town

    About the Job · Application Specialist III Role Summary · We are seeking a highly skilled Application Specialist III to join our team. This role requires strong technical knowledge and expertise in MS SQL, software testing, and IT support. · Key Responsibilities · Technical Lead: ...

  • Status Staffing

    Credit Specialist Durbanville

    5 days ago

    Status Staffing Cape Town

    Job Title: Credit Specialist · A reputable organization based in Durbanville seeks an experienced Credit Specialist with a strong background in financial services and lending. · About the Role: · This is a permanent position offering a competitive salary package. · Key Responsibi ...

  • Massive Diamonds Marketing

    In-store Sales Support specialist- ASAP

    1 week ago

    Massive Diamonds Marketing Cape Town Full time

    Sales Support Specialist · We are seeking a Sales Support Specialist to provide valuable support to our sales representatives and effectively respond to customer and prospect queries. · Key Responsibilities: · Provide troubleshooting assistance for customer orders, account status ...

    • Teleperformance Customer Service Specialist - Cape Town - Teleperformance

    Teleperformance
    Teleperformance Cape Town

    1 month ago

    Default job background
    Description

    Overview

    To provide exceptional customer experiences through professional and courteous handling of all customer interactions in accordance with Teleperformance's directives. Deliver quality service at every touchpoint while promoting products and services to stimulate revenue growth.

    About the Role

    As a key member of our team, you will work collaboratively to ensure seamless customer service delivery. Your primary responsibility will be to own the customer relationship, professionally process all customer calls, and respond to inquiries in a timely manner.

    Responsibilities

    • Provide Simply Brilliant customer service by actively listening to customers, responding to their queries, and resolving issues efficiently.
    • Work effectively as part of a team to achieve departmental goals and consistently deliver high-quality service.
    • Maintain accurate records of customer interactions, adhering to Data Protection Act guidelines.
    • Foster strong relationships with colleagues across departments to resolve account-related queries and technical issues.
    • Support Account and Service Managers in ensuring consistency and customer satisfaction.
    • Promote up-sells and cross-sells opportunities where applicable, aligning with company branding.
    • Maintain excellent attendance standards, meeting punctuality expectations.
    • Participate in personal accreditation programs, striving for a minimum 90% pass rate.
    • Contribute to additional tasks assigned by management in the best interest of the company and customers.
    • Performance will be closely tied to the company's bonus scheme (where applicable).

    Requirements

    • 6-12 months experience in BPO Insurance/Financial Services - Essential.
    • Background in Financial Sector/Banking/Insurance/Fraud – Preferred.
    • Matric or equivalent education.

    What We Offer

    We offer an attractive salary range of approximately $35,000-$50,000 per annum, depending on location and experience. This is a fantastic opportunity to develop your skills, work in a dynamic environment, and contribute to delivering world-class customer experiences. Please note that the salary range may vary based on factors such as location, experience, and performance targets.

Jobs
>
Cape Town