Customer Support Coordinator - Midrand, South Africa - DataTech Recruitment

DataTech Recruitment
DataTech Recruitment
Verified Company
Midrand, South Africa

4 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Type:
Onsite in Midrand


Salary:
Up to R18 000 pm


Responsibilities:


Customer Support:
⦁ Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels.

⦁ Provide technical support and troubleshooting guidance for ICT products or services.


Warranty and Service Management:
⦁ Manage warranty claims and service requests, ensuring adherence to company policies and procedures.

⦁ Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.


Issue Resolution:
⦁ Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.

⦁ Collaborate with other departments, such as technical support or sales, to resolve complex problems.


Product Knowledge and Training:
⦁ Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately.

⦁ Develop training materials or guides to educate customers on self-service troubleshooting.


Documentation and Reporting:
⦁ Generate reports on aftersales service activities and customer feedback for analysis and improvement.


Requirements:

⦁ Excellent communication skills, both verbal and written, with a customer-centric approach.

Proficiency in ICT products, their functionalities, and troubleshooting methods.


Job Types:
Permanent, Full-time


Salary:
R15, R18,000.00 per month


Education:


  • High School (matric) (required)

Experience:


  • Customer Support and aftersales: 2 years (required)
  • IT Distribution industry: 2 years (required)
Technical Support: 2 years (required)
More jobs from DataTech Recruitment
See all jobs of DataTech Recruitment