Senior Healthcare Customer Service Representative

Ignite your career with TTEC's award-winning employment experience as a Senior Healthcare Customer Service Representative in Cape Town, South Africa.

About the Role

This is an exciting opportunity to join our team and make a difference in customers' lives. As a Senior Healthcare Customer Service Representative, you will be responsible for resolving escalated or complex calls from customers, providing answers and solutions that exceed their expectations.

• Answer incoming communications from customers on diagnostic imaging, life care solutions, surgical or biomedical services
• Conduct research to provide answers for customers to resolve their issues
• Work flexible hours to support USA customers, including shifts that may end as late as midnight local time

Requirements

To be successful in this role, you will need:

• 2 or more years of customer service experience plus some post-secondary education
• Comfortable with decision-making by assessing situations, researching potential solutions, and making recommendations
• A solution-oriented mindset to ensure happy customers
• You lead by example and work with your team to contribute to the overall success of your client program
• Computer experience

What We Offer

We are committed to supporting your career growth and development. As a Senior Healthcare Customer Service Representative, you can expect:

• Leadership supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

About Us

TTEC is a global company that helps leading brands build engaged, pleased, and profitable customer experiences powered by humanity and technology. We pride ourselves on being an equal opportunity employer and strive to create a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our teams.

We believe that diversity is our strength and enables us to view things from different vantage points, allowing you to bring value to the table in your own unique way.