German-Speaking Customer Service Agent - Johannesburg - Ananzi

    Ananzi
    Ananzi Johannesburg

    1 week ago

    Default job background
    Description

    German-speaking Customer Service Representative

    About the Role:

    We are seeking a highly motivated and fluent German-speaking customer service representative to join our team.

    Key Responsibilities:

    1. Resolve consumer complaints with precision and empathy, providing exceptional inbound and outbound telephonic support including chat and back-office services.

    2. Respond promptly and professionally to all customer inquiries, both written and verbal.

    3. Offer customer support for travel-related queries, leveraging your knowledge of the airline industry to provide seamless assistance.

    Requirements:

    1. Fluent in German (written and spoken).

    2. 1+ years' experience in the travel, tourism, or customer service industry.

    3. Proficient in Microsoft Office and Google platforms.

    4. Strong administrative skills with great attention to detail.

    5. Excellent verbal and written communication skills (English and German).

    6. Problem-solver with the ability to de-escalate complaints professionally.

    7. Ability to work under pressure and meet KPIs.

    8. Culturally aware and able to maintain composure in difficult situations.

    What We Offer:

    1. An attractive salary package, above market-related compensation, and additional benefits.

    2. Transportation provided for late shifts, ensuring safe passage home after 6 pm.

    3. A supportive and diverse work environment with opportunities for growth and professional development.

    4. The chance to gain invaluable experience in a fast-paced and growing industry, making an impact on customer satisfaction.

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