IT Manager - Johannesburg, South Africa - Belmar Personnel

Belmar Personnel
Belmar Personnel
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Job Purpose:

Responsible for aligning the ICT operation with the strategic and business objectives

Manage and coordinate the full scope of the Information and Communication Technology function, overseeing the implementation of infrastructure, systems, and procedures to enable an efficient ICT operations function that will ensure that all ICT systems and processes support the strategic objectives and mandate.


This includes:

  • Creating and translating the ICT Strategy and Plan, the ICT Governance Framework, and legal
requirements into effective ICT Operations;

  • Ensuring optimal reliability and availability of Information and Communication Technology infrastructure and systems;
  • Providing enabling technologies to improve the way in which the company accomplishes its business and improve operating efficiency;
  • Effective planning, management, and coordination of ICT SLAs and projects; and
  • Providing ICT support, training, and awareness to staff.

Qualification & Experience:


  • Minimum Degree / Honours in Information and Communication Technology (NQF level 7 8);
  • Desktop Administration (MCSE, MCSA etc.);
  • Network Administration infrastructure and security (CCNA, CCNP, CCNE, Arista ACE, Fotinet etc.);
  • Firewall Administration (CCNP, MSCE, MCSA etc.);
  • Service Management (ITIL or equivalent);
  • Information Security Management (CISM etc.);
  • COBIT 5 or later;
  • Governance of Information and Communication Technology Policy Framework;
  • ICT Charter;
  • Microsoft Office Applications; and
  • Windows Server;
  • ICT domain;
  • Management;
  • ICT Project Management;;
  • Rollout of new systems and technologies;
  • Management, Implementation, and Maintenance of ICT systems;
  • ISO (International Organization for Standardization);
  • Service Management;
  • COBIT 5 or later;
and

  • Sage Evolution, VIP (Business Management, Accounting, Payroll, HR etc.).

Key Responsibilities:


ICT Governance and Policy Management:

  • Develop the ICT Strategy for review by the CFO and approval by the Accounting Authority;
  • Align and implement ICT Strategy and policies to support NFVF strategy, programmes, and performance plans;
  • Develop, maintain and review ICT policies and procedures to ensure compliance with legislation,
International Best Practice, and relevant ICT Frameworks such as ITIL, COBIT, ISO 27001, ISO 31000

etc;

  • Develop, compile, implement and maintain the NFVF ICT Strategic Plan, three (3) year ICT Plan, Annual Performance and Operational Plan;
  • Develop, implement, and maintain the NFV ICT Governance Framework and Strategy according to the defined guidelines of the Corporate Governance of ICT Policy Framework and best practice;
  • Compile and implement ICT policies, processes and standard operating procedures;
  • Ensure compliance to policies, processes and standard operating procedures;
  • Managing the development and implementation of the ICT operational plan;
  • Research, investigate and recommends ICT and Business Intelligence solutions to address business
needs;

  • Conduct or oversee benchmarking exercises to ensure that ICT governance processes are aligned
with best practice for key frameworks. (COBIT etc.).


ICT Systems and Infrastructure Management:

  • Ensure and maintain the reliability of the ICT Infrastructure and Systems;
  • Monitor and improve ICT infrastructure and system availability through the Business Continuity Plan,
Disaster Recovery Plan and Backups;

  • Reduce recovery turnaround times as result of adverse circumstances;
  • Investigate and recommend architecture, technologies, systems, hardware, and software requirements;
  • Implement and maintain ICT platforms for internet access, e
- mails and Sage Evolution, VIP, Praxis,

retention periods, regular testing and resolving of failures;

  • Oversee and enforce maintenance and repair agreements and schedules (inclusive of server
maintenance); and

  • Monitor performance of ICT systems and make recommendations for improvement of ICT
infrastructure.


Contract/Supplier and Project Management:

  • Negotiate Service Level Agreements and provide recommendations to the CFO/ CEO;
  • Ensure the establishment of ICT Service Level Agreements and performance criteria, together with
Supply Chain Management;

  • Manage Outsourced Service Providers and Service Level Agreements for ICT services;
  • Monitor quality assurance according to deliverables as indicated in contractual agreements and SLAs;
  • Establish and implement a Service Providers performance management and review system and
manage the performance of both internal and external ICT resources;

  • Ensure that all SLA agreements are met and penalties or corrective action is imposed;
  • Oversee the rollout of new systems and technologies; and
  • Lead and manage ICT projects and the deployment of infrastructure, technologies and services.

ICT Risk and Security Management:

  • Establish, oversee and coordinate an ICT Risk Framework and Information Security Management
System (ISMS);

  • Implement risk and security as
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