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  • Call Center Agent - Johannesburg - Alinta Tech Solutions

    Alinta Tech Solutions
    Alinta Tech Solutions Johannesburg

    1 month ago

    Default job background
    Description

    We are seeking a dedicated Call Center Agent to join our team in the insurance industry. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, resolve inquiries, and promote our insurance products and services.

    Job Responsibilities:

    • Sell life insurance telephonically.
    • Achieve sales targets.
    • Adhere to Quality and Compliance processes to minimize business risk.
    • Maintain operational efficiencies based on productivity measures.
    • Adapt to changing business requirements.
    • Handle sales objections.
    • B

    We offer a competitive salary of R250,000 - R350,000 per annum, depending on experience.

    Success Factors for the Role:

    Qualifications & Experience:

    • Grade 12 qualification.
    • 3 years of experience in Sales Outbound Call Centre, selling long-term insurance with sales targets.
    • At least 1 year of experience selling life cover to unaffiliated clients in a call center.
    • Minimum of 2 years of call center experience selling long-term insurance.

    Knowledge and Skills:

    • Understanding of Financial Services Industry legislation and regulations.
    • Experience in outbound sales.
    • Fluency in English and one other South African official language.
    • Clear criminal and credit record.

    Personal Qualities:

    • Strong interpersonal skills.
    • Effective planning and organizing.
    • Ability to build relationships.
    • Commitment to treating customers fairly.

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