Senior Consultant - Johannesburg, South Africa - Black Pen Recruitment

Thabo Mthembu

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Thabo Mthembu

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Description

Our client is Southern Africas leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges and restaurants to craft, curio and jewellery shops and foreign exchange bureaux.

They are driven by a commitment to exceptional quality, service and value; its people-centred business philosophy; the development of mutually rewarding partnerships; constant innovation; and world-class technology.


Job Location:
Bryanston, Johannesburg


Job Type:
On-site l Full-time


Requirements:


  • Travel Diploma
  • Matric Qualification
  • Minimum 5 years' experience with leisure.
  • Ticket reissue course
  • Ticketing course
  • AGM course
  • Beginners, intermediate and advanced fares course
  • Customer Service Course
  • Experience withAmadeus GDS

Advantageous:


  • Experience in rewards travel programmes.
-
Call centre training


Responsibilities:


  • Full understanding and ability to facilitate bookings via an Online Booking system, portal, or any other medium, e.g. AGM, Travelit and Digital Trip
  • Issue full domestic and international reservations including hotel, car,air,transfer, B&B etc
  • Ability to quote preferred agreement deals and full understanding of the conditions of these deals and eligibility
  • Full understanding of the SOP procedures, in line with ISO & Company Compliance
  • A client centric mentality, with consistent extra mile service and the ability to build relationships with clients
  • Build and maintain multi
- level relationship within and networking with industry partners Offering a consistent extra mile service while adhering to the SOP and SLA and Client retention

  • Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in

Malta (Europe) and

Cape Town (South Africa).

  • Travel Diploma
-Matric Qualification -Minimum 5 years' experience with leisure. -Ticket reissue course -Ticketing course -AGM course -Beginners, intermediate and advanced fares course -Customer Service Course -Experience withAmadeus GDS Advantageous -Experience in rewards travel programmes. -Call centre training Responsibilities Full understanding and ability to facilitate bookings via an Online Booking system, portal, or any other medium, e.g. AGM, Travelit and Digital Trip Issue full domestic and international reservations including hotel, car,air,transfer, B&B etc Ability to quote preferred agreement deals and full understanding of the conditions of these deals and eligibility Full understanding of the SOP procedures, in line with ISO & Company Compliance A client centric mentality, with consistent extra mile service and the ability to build relationships with clients Build and maintain multi
- level relationship within and networking with industry partners Offering a consistent extra mile service while adhering to the SOP and SLA and Client retention Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in Malta (Europe) and Cape Town (South Africa). BLACK P

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