Hotel Receptionist - Pietermaritzburg - Imforce Recruitment

Description

Key Responsibilities:

• Greet guests in a friendly, courteous manner

• Process check‑ins/check‑outs accurately and efficiently

• Handle reservations, cancellations, and guest requests

• Answer phone calls and emails professionally

• Maintain guest records and ensure data accuracy

• Coordinate with housekeeping and maintenance to meet guest needs

• Ensure reception area is tidy and well‑presented at all times

• Assist with billing and cash handling following hotel procedures

Qualifications & Skills:

• Grade 12 / Matric certificate required

• Experience in a hotel or hospitality environment (minimum 1 year preferred)

• Strong computer skills (MS Word, Excel, Front Office / Reservation System; Opera knowledge is a plus)

• Excellent communication skills, both verbal and written

• Pleasant, professional appearance and manner

• Bilingual (English / isiZulu or other local language) preferred

• Strong customer service orientation, reliable and able to work under pressure