- Communicate with customers professionally and articulately over the phone.
- Present the benefits and opportunities of our services effectively.
- Identify and respond to customer needs from diverse demographics, delivering a high-quality, professional service.
- Exercise effective soft skills when dealing with challenging customers.
- Use correct listening skills and probing techniques to gather relevant information.
- Communicate effectively with team leaders and members.
- Login every day query accordingly.
- Keep customers informed about the progress of unresolved queries.
- Confirm resolution with customers before closing queries.
- Monitor the progress of every logged query.
- Excellent communication skills in English (verbal and written).
- Proven computer literacy.
- Ability to work under pressure.
- Goal-driven.
- Self-motivated.
- Contact Centre skills training.
- Call handling and telephone etiquette skills.
- Familiarity with website navigation functionalities and technology.
- At least 6 months' experience in an Outbound sales Contact Centre environment.
- Grade 12 certificate.
- At least 2 years' relevant experience, preferably in sales, finance, or retail industries.
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contact centre agent
5 days ago
iSON Xperiences BryanstonCustomer Service Agent · Based in Randburg, this role requires working a variety of shifts between 08:00 am and 19:00 pm, Monday to Sunday. · Job Purpose: · To process customer service and technical service enquiries through inbound calls and provide end-to-end service. · Main Re ...
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Inbound Call Centre Agent
5 days ago
Isilumko Staffing (JHB) SandtonJob Title: Customer Service / Inbound Call Centre Agent · We are seeking an experienced professional to join our team as a Customer Service / Inbound Call Centre Agent in Sandton. · Qualifications and Experience: · Matric Certificate is required. · A minimum of 2 years of experie ...
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Ubuntu Markets Sandton Full timeJob Description · Key Responsibilities: · Utilize sales expertise gained from 3-5 years of experience in a call center environment to drive results. · Proven track record of successfully handling online chats, with a minimum of 6 months of experience. · Minimum 2 years of experie ...
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Isilumko Staffing (JHB) JohannesburgJob Title: Contact Centre Agent · We are seeking experienced Contact Centre Agents to join our team in JHB. · Key Responsibilities: · - Convert calls into sales · - Upselling and provide first call resolution · - Conduct a customer needs analysis and offer after sales support · - ...
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Call Centre Agent
1 day ago
GJM Ultra Brokers Johannesburg Full timeJob Summary · We are seeking highly motivated Call Centre Agents to join our team in the Financial Brokerage department. As a Call Centre Agent, you will be responsible for pitching our business to potential new clients and booking appointments with medical professionals for our ...
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5 days ago
Digital Gaming Corp. JohannesburgContact Centre Agent (Graduate) · Kick-start your career in the gaming industry and experience the latest technology and innovation. · About our company · We're a game development house that specializes in cutting-edge online experiences. Our environment and culture reflect our p ...
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Contact Centre Agent
5 days ago
Cre8work JohannesburgJob Description · We are seeking a highly skilled and experienced Customer Service Representative to join our team at {company}. · Main Responsibilities: · Provide exceptional customer service by responding to phone calls, emails, and other forms of communication in a professiona ...
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Service Centre Agent
5 days ago
Nedbank JohannesburgJob Description · To provide professional and efficient call services, optimizing client experience for Nedbank clients and ensuring continued relationships are created and maintained. · Key Responsibilities: · Adhere to the daily schedule to meet targets by following the work pl ...
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5 days ago
Select One JohannesburgYou are a system to reformat text and improve it. The role is responsible for enhancing the clarity, coherence, and overall quality of written content. This includes restructuring sentences, paragraphs, and sections to create a logical flow, eliminating ambiguity, and ensuring th ...
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5 days ago
Curiska BedfordviewJob Description · We are seeking a motivated and customer-focused Call Centre Agent to join our team. · The ideal candidate will be responsible for handling inbound and outbound calls, providing customer support, addressing inquiries, resolving issues, and ensuring that each cust ...
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Inbound Call Centre Agent
5 days ago
Isilumko Staffing (JHB) JohannesburgJob Title: Inbound Call Centre Agent · Industry: Banking and Finance · We are seeking highly skilled and experienced inbound call centre agents to join our client's team in the banking industry. · Qualifications and Experience: · Matric Certificate or equivalent · No less than 2 ...
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Call Centre Agents
5 days ago
Assupol GautengJob Title: Call Centre Agent · Achieve Sales Targets and Provide Exceptional Customer Service · Key Responsibilities: · Sell insurance policies through inbound and outbound calls · Apply product knowledge to meet customer needs · Capture policy information on our system · Attend ...
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Inbound Call Centre Agent
5 days ago
Isilumko Staffing (JHB) JohannesburgJob Title: Customer Service / Inbound Call Centre Agent · Contract Duration: 3 months, based in Sandton · Qualifications and Experience · Matric certificate · At least 2 years of experience in banking/financial services customer care/inbound call centre · BCOM degree in Banking/F ...
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Inbound Call Centre Agent
5 days ago
Isilumko Staffing (JHB) JohannesburgWe are seeking highly motivated Inbound Call Centre Agents to contribute to our team's success. As the initial point of contact for clients, you will provide expert assistance with queries related to our financial products and services, focusing on delivering exceptional customer ...
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Contact Centre Agent
5 days ago
ICT Engage GermistonJob Description: · We are seeking a contact centre agent to act as a liaison between our client in the tyre industry and its internal and external current and potential customers. · Key Responsibilities: · Conclude quote and invoice sales transactions accurately and efficiently · ...
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Call Centre Agent
5 days ago
Greys Personnel Kempton ParkJob Title: · We are seeking a highly motivated and experienced sales professional to join our team at {company}. · The ideal candidate will have a National Senior Certificate and 2-5 years of experience working in the insurance industry. · Main Responsibilities: · Making outbound ...
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Contact Centre Agent
5 days ago
ICT Engage germiston, GautengJob Description · We are seeking a Senior Consultant to serve as a liaison between our client, a tyre industry company, and its internal and external current and potential customers. · Financial Responsibilities: · To complete transactions accurately and in line with Standard Ope ...
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Travel Contact Centre Agents
5 days ago
Staff Connection JohannesburgJob Summary: · We are seeking a highly skilled and motivated Travel Consultant to join our team. As a key member of our customer service department, you will be responsible for providing exceptional client service to clients in the travel industry. · Duties and Responsibilities: ...
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Call Centre Agent
5 days ago
Instacom PretoriaJob Description · Key Responsibilities: · The ideal candidate will be responsible for adhering to company policies and departmental procedures, as well as third-party agreements and policies. · Compliance and Client Relationships: · Maintain confidentiality and build exceptional ...
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Chinese Speaking Call Centre Agent
5 days ago
Isilumko Staffing (JHB) JohannesburgJob Description · A prominent hospitality organization is seeking a skilled Chinese speaking Call Centre Agent to join their team in Johannesburg on a permanent basis. · The ideal candidate will be willing to work various shifts, Monday to Sunday, with two days off, to support th ...
M-KOPA Contact Centre Agent - Randburg - iSON Xperiences

Description
Job Title:
A Customer Service and Technical Support Agent based in Randburg is required to work shifts between 07:00 am- 20:00 pm, including public holidays.
The working schedule will be 45 hours per week, from Monday to Monday.
Overall Purpose of Job:
This role involves processing customer service and technical service enquiries through inbound calls and providing end-to-end service.
Main Responsibilities:
Requirements:
Knowledge and Skills:
Education, Qualifications, and Experience Necessary:
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contact centre agent
iSON Xperiences- Bryanston
-
Inbound Call Centre Agent
Isilumko Staffing (JHB)- Sandton
-
French- Call Centre Agent
Full time Ubuntu Markets- Sandton
-
Contact centre agent
Isilumko Staffing (JHB)- Johannesburg
-
Call Centre Agent
Full time GJM Ultra Brokers- Johannesburg
-
Contact Centre Agent
Digital Gaming Corp.- Johannesburg
-
Contact Centre Agent
Cre8work- Johannesburg
-
Service Centre Agent
Nedbank- Johannesburg
-
Call Centre Agent
Select One- Johannesburg
-
Call centre Agent
Curiska- Bedfordview
-
Inbound Call Centre Agent
Isilumko Staffing (JHB)- Johannesburg
-
Call Centre Agents
Assupol- Gauteng
-
Inbound Call Centre Agent
Isilumko Staffing (JHB)- Johannesburg
-
Inbound Call Centre Agent
Isilumko Staffing (JHB)- Johannesburg
-
Contact Centre Agent
ICT Engage- Germiston
-
Call Centre Agent
Greys Personnel- Kempton Park
-
Contact Centre Agent
ICT Engage- germiston, Gauteng
-
Travel Contact Centre Agents
Staff Connection- Johannesburg
-
Call Centre Agent
Instacom- Pretoria
-
Chinese Speaking Call Centre Agent
Isilumko Staffing (JHB)- Johannesburg