M-KOPA Contact Centre Agent - Randburg - iSON Xperiences

    iSON Xperiences
    iSON Xperiences Randburg

    5 days ago

    iSON Xperiences background
    Description

    Job Title:

    A Customer Service and Technical Support Agent based in Randburg is required to work shifts between 07:00 am- 20:00 pm, including public holidays.

    The working schedule will be 45 hours per week, from Monday to Monday.

    Overall Purpose of Job:

    This role involves processing customer service and technical service enquiries through inbound calls and providing end-to-end service.

    Main Responsibilities:

    • Communicate with customers professionally and articulately over the phone.
    • Present the benefits and opportunities of our services effectively.
    • Identify and respond to customer needs from diverse demographics, delivering a high-quality, professional service.
    • Exercise effective soft skills when dealing with challenging customers.
    • Use correct listening skills and probing techniques to gather relevant information.
    • Communicate effectively with team leaders and members.
    • Login every day query accordingly.
    • Keep customers informed about the progress of unresolved queries.
    • Confirm resolution with customers before closing queries.
    • Monitor the progress of every logged query.

    Requirements:

    Knowledge and Skills:

    • Excellent communication skills in English (verbal and written).
    • Proven computer literacy.
    • Ability to work under pressure.
    • Goal-driven.
    • Self-motivated.
    • Contact Centre skills training.
    • Call handling and telephone etiquette skills.
    • Familiarity with website navigation functionalities and technology.
    • At least 6 months' experience in an Outbound sales Contact Centre environment.

    Education, Qualifications, and Experience Necessary:

    • Grade 12 certificate.
    • At least 2 years' relevant experience, preferably in sales, finance, or retail industries.


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