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    • Technical Support Specialist - Durban - Hikvision South Africa

    Hikvision South Africa
    Hikvision South Africa Durban

    1 week ago

    Default job background

    Job title: Technical Support Engineer

    Description

    Hikvision is the world's leading provider of video surveillance products and solutions. Our company specializes in designing and manufacturing innovative CCTV and video surveillance products. Since our establishment in 2001, we have achieved a strong market position in the security industry.

    Key Responsibilities:

    • Possess in-depth knowledge of security products and systems;
    • Provide technical support and introduce new product features to clients;
    • Consult with clients regarding Hikvision products and resolve technical issues;
    • Offer technical training to employees of clients to enhance their technical skills;
    • Create technical documents about Hikvision products, technology, and solutions;
    • Collaborate with Field Sales/Service organizations and Engineering to gather and document information on potential quality/performance issues;
    • Liaise with sales staff to analyze customer needs and provide project plans;
    • Cordinate resources and provide technical support.

    Minimum Requirements:

    • Understand Hikvision Products;
    • At least 3 years' experience in an equivalent position;
    • Experience in technical support consulting for CCTV systems, Intercom, access control, and alarm systems;
    • Excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills;
    • Proficiency in Microsoft Office Suite (Word, Excel, and Power Point);
    • Personal integrity and strong team spirit;
    • Independent work skills and ability to handle pressure;
    • Strong sense of responsibility, carefulness, and coordination;
    • Decent adaptability to work in multicultural organizations.
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