Customer Experience Trainer - Gauteng,, South Africa - PG Group

    PG Group
    PG Group Gauteng,, South Africa

    Found in: beBee S2 ZA - 1 week ago

    Default job background
    Full time
    Description

    PG Group's job vacancy, Career and Recruitment

    Job title : Customer Experience Trainer jobs in Gauteng

    Job Location : Gauteng,

    Deadline : May 02, 2024

    Quick Recommended Links

  • Jobs by Location
  • Job by industries

    Main job purpose

  • To do skills needs analysis, assess current skills, train on and develop soft skills, business operations, processes and IT systems to ensure a high performance (high-performance network/ efficiency/ knowledgeable) workforce.

    Main Objective
  • Train, develop and coach system users based on identified business system training needs resulting in a skilled and more efficient workforce whilst complying to standards and processes.
  • Conduct formative and summative assessments to monitor progress, achievement and shortcomings of learners and to evaluate the effectiveness of training.
  • Provide feedback to any learners declared not yet competent and recommend and guide on follow-up interventions to ensure that the desired level of competency is achieved.
  • Identify system, process and customer service shortcomings and suggest corrective measures to improve overall business efficiency.
  • Give input into and assist with the development of training material (CX and IT Systems) – Learner Guides and Quick Reference Guides including associated assessments, checklists, etc.
  • Provide professional, prompt and technically sound advise and support to customers and the PG Glass Network as and when scheduled or arranged.
  • Timeously and accurately complete administration tasks, statistics and reports to deliver a professional service and ensure effective record keeping
  • Any other reasonable work related task, activity that may be required from time to time.

    Critical job requirements

    Qualification(s)
  • Grade 12
  • Facilitator
  • Coaching
  • Assessor
  • Relevant IT Diploma

    Knowledge
  • Digital Computing Devices
  • Computer Literacy
  • PG Glass Operational Systems and Practises
  • System Implementation and maintenance
  • Change Management Initiatives
  • MS Dynamics

    Skills
  • IT Systems Skills
  • Assessment Skills
  • Facilitation and Presentation Skills
  • Problem Solving Skills
  • Communication Skills
  • Interpersonal Skills

    Experience
  • 5 -7 years of experience in a similar role
  • 3 years' experience in Training and System roll out

    *Customer Service jobs in south africa
    *Customer Experience Trainer in