Contact Center Agent - Umhlanga, South Africa - GJM Ultra Brokers

Description

Job Specification:
Contact Center Agent


Job Summary:
We are seeking a dynamic Contact Center Agent who has exceptional telephonic communication skills. The agent will be responsible for cold calling, lead generating of medical practitioners for new and existing business.

The agent will also be responsible for scheduling appointments for the broker as well as delivering outstanding communication through phone, email, and chat interactions, ensuring a positive experience and providing clients with information regarding the Company policies and services.

Responsibilities:
Strong communication, both written and verbal.
Strong telephonic skills.
Great active listening skills.
Exceptional interpersonal and rapport building skills.
A patient and empathetic attitude.
Strong time management and organizational skills.
Adaptability and flexibility.
Comfortable working in fast-paced environment.
Troubleshooting skills, either basic or advanced, depending on the situation at hand.
Computer literacy - especially outlook.
In-depth knowledge of our Company's products and/or services.

Expertise in the customer service area we focus in, such as Wealth portfolio's, short term insurance, Financial, and other areas of our business.

Duties:
Pitch our business to potential new clients and book appointments with medical practitioners for the financial advisor.

Cold calling and sourcing of leads from the different databases - lead generating.
Work closely with the financial advisors and their team.
Schedule appointments for the financial advisor for new and existing business.
Meet daily, weekly, and monthly targets.
Know how to speak and communicate with our target market of medical professionals.
Make a noticeable contribution to new business revenue.
This position is for highly motivated individuals who are target driven.

Note:

The job specification provided above is a general outline of the requirements expected for a contact center agent role.

Actual job specifications might vary based on specific organizational needs and requirements.