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  • Account Manager - Johannesburg - Ogilvy South Africa

    Ogilvy South Africa
    Ogilvy South Africa Johannesburg

    2 weeks ago

    Default job background
    Description

    Job Description

    As an Account Manager at Superunion Africa, you will be responsible for managing a client account and serving as the primary project owner. This role may involve multiple large accounts or several medium-sized accounts.

    An account typically consists of multiple projects, with this particular account being a Key Client (KC) for Superunion Africa. Depending on the account's specifics, you will report directly to the Client Service Director and/or Business Unit Director.

    Key Responsibilities and Accountabilities

    1. Secondary Owner of the Client Relationship at the Account Level: Marketing Manager (MM) and Brand Manager (BM)
    2. Effective Handling of Most Aspects of Client Communications at MM and BM Levels
    3. Building, Strengthening, and Growing the Relationship between the Agency and Client (Middle Management)
    4. Managing the Project Team (Account Support, Strategy, and Creative) and Workflow
    5. Meeting Overall Profit Margins, Targets, and Farming Targets Assigned to the Account
    6. Oversight, Reporting, and Quality Control of Each Project for this Account
    7. Developing and Implementing Approach and Process (in Support of the Overall Company Process)
    8. Identifying, Interviewing, and Recruiting Candidates for the Group Account
    9. Supporting Direct Line Manager in Recruitment Activities (Identify and Initial Interviews Only)
    10. Implementing Internal Processes to Improve Efficiency on Each Project
    11. Providing Weekly Forecasts on Finances, People, and Farming Potential within Each Active Project
    12. Actively Implementing Agency Standards, Directives, and Processes in Day-to-Day Activities
    13. Driving the Development of Case Studies and PR Material for Each Big Project, Enhancing Agency Equity and Credentials within Each Project
    14. Learning and Applying Theories/Methodology within Your Day-to-Day Activities
    15. Reading, Following, and Researching Relevant Content to Grow Your Own Knowledge on Each Project
    16. Supporting the Client Service Director and/or Business Unit Director in Developing and Implementing Processes and Systems
    17. Able to Scope and Negotiate Fees on the Account with the Support of the Client Service Director and/or Business Unit Director
    18. Development of KC Plans and Quarterly Forecast Support

    Role-Specific Professional and Technical Skills

    1. Excellent Writing and Delivery Skills Relating to Internal and External Communication
    2. Solid Presentation Skills at MM and BM Levels
    3. Able to Manage Large Client with Multiple Projects
    4. Excellent Time Management and Organizational Skills
    5. Excellent Interpersonal Skills
    6. Good Business Writing Capability
    7. Excellent Understanding of Strategic and Creative Brand Content
    8. Solid Understanding of Global and Local Business Operations and Reporting Pertaining to the Agency
    9. Good Understanding of Local Reporting, Directives, and Approaches within Our Business
    10. Excellent Understanding and Experience in Design, Strategy, and Production Processes
    11. Fully Conversant with Microsoft (PowerPoint, Word, Excel) and TrafficLive

    Job Behaviours

    1. Leading from the Front: Champion Positive Change by Creating Sense of Direction and Purpose at Project Level
    2. Team Player: Passion for Meeting Objectives Together
    3. Accuracy: Attention to Detail and Passion for Reporting
    4. Showing Interest: Express Interest in Your Project Team, Ensuring You Understand Personal Diversity, Strengths, and Weaknesses
    5. Being Agile: Adapt Your Approach to Projects to Ensure We Deliver within Client Expectations
    6. Continually Learning: Keep Learning and Developing New Skills and Trends by Participating in Professional Seminars and Reading Relevant Research
    7. Effective Communication: Persuade and Influence Others Using Logic and Reason
    8. Client-Centric Views: Ensure All Decisions and Executions are Based on Building Lasting Partnership with Client and Improving Customer Service
    9. Collaborating: Develop Relationships with Key Stakeholders (Client Service Director and Exco) to Achieve Common Goals for Agency
    10. Being Resilient: Prevail in All Circumstances and Make Important Decisions with Confidence

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