QA Agent - Durban, South Africa - Debt Solutions SA

Debt Solutions SA
Debt Solutions SA
Verified Company
Durban, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Debt Solution SA is looking for a Quality Assurance Specialist who will monitor service and sales calls to assess consultant behaviour, technical accuracy, sales and service performance, and compliance to company policies and procedures.


CANDIDATE PROFILE

  • Matric
  • Clear Criminal and Clear Credit Record
  • Debt Counselling/Insurance Advantageous

REQUIREMENTS

  • 35 years' experience
  • Excellent verbal, written and interpersonal communication skills
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Focus on quality and customer service
  • Exceptional listening and analytical skills
  • A keen eye for detail
  • The ability to consistently identify mistakes across multiple assessments
  • Documenting and reporting product or service quality levels
  • Developing and implementing standards for assessment
  • Communicating with other team members to solve problems
  • Solid time management skills
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with Microsoft Office (Intermediate Word, Basic Excel)
  • Bilingual is a must
  • Must have own or reliable transport, will be required to work later shifts and alternative Saturdays

COMPETENCIES TO BE DEMONSTRATED ON THE JOB

  • Have a nature caring nature towards customers
  • Must be energetic, selfmanaged, selfmotivated, target driven
  • Must demonstrate willingness to go the extra mile and deliver / exceed expectations [looking for individuals who have been recognized for this behaviour]
  • Must be organized and detail oriented
  • Ability to follow systems and procedures
  • Assertiveness, owner mind set and emotional maturity
  • Should encourage and promote team energy, company values and culture positively and strong work ethic
  • Good judgement and decisiveness
  • Selfawareness and taking accountability / ownership
Salary R4750 plus

Attendance Bonus R250


Job Types:
Full-time, Permanent


Salary:
R4, R5,000.00 per month
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