Credit Controller - Johannesburg, South Africa - Turrito Networks

Description

As a Credit Controller, you would be overseeing the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty.

As such, a Credit Controller must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team.

• Debtors (written and verbal communication to collect debt, updating collection notes, client query resolution);
• Receipting;
• Debtors ledger maintenance (clearing small balances, allocations, etc);
• General account maintenance (ensuring VAT numbers, Reg number, etc are correct and up to date);
• Notifying company accountant of doubtful debts.
• General administration times will be required as and when needed and will consist of but not limited to the below functions._
• General:_
• Issue daily cash balance report;
• General filing;
• Assist in year end and interim year end audit process;
• Ad hoc tasks to be completed as and when required by management;
• Adding / collecting customer information and populating customer accounts;
• Prepare and send invoices & statements to clients;
• Reconcile any irregularities in receipts;
• Verify discrepancies and resolve clients' billing issues;
• Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable subledger;
• Creates reports regarding the current status of customer accounts as requested;
• Actively investigate and resolve irregularities in incoming payments;
• Contact clients as needed to ensure payment of outstanding invoices;
• Negotiate payment plans and settlements with debtors, including fixing terms and conditions;
• Make notifications in client accounts of interactions, such as payments or purchasing activities;
• Initiate legal action against debtors who evade or refuse repayment according to the terms and conditions;
• Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived;
• Arrange for account statements to be forwarded to clients each month, updating records when necessary;
• Establish and maintain regular communications with clients to facilitate periodic payments;
• Work collaboratively with other accounting staff to ensure accuracy in finances;
• Assisting Debtors Supervisor with monthly and monthend tasks;
• Performs other related duties as assigned;
• Any other lawful and reasonable request by your manager.

• Ability to work independently with mínimal supervision to accomplish team goals and objectives;
• Basic technology skills, including data entry and internet research using a computer;
• Excellent verbal communication skills, especially a courteous yet firm speaking voice;
• Impeccable attention to detail, particularly numbers, spelling, and dates;
• Ability to thrive under pressure and adhere to constant and challenging deadlines;
• Proven track record of negotiating payments and handling disputed charges;
• Familiarity with computer software programs to analyze payment patterns and enter data.

• Negotiation skills;
• Conflict management skills;
• Time management skills;
• Problem solving skills
• Advanced numeracy skills
• Critical thinking skills
• Judgement and decision making skills;
• Process oriented
• Detail oriented
• Adaptable
• Telephone etiquette and tactful debt collection skills
• Financial acumen;
• Strong attention to detail;
• Ability to deal with problematic clients.
• MS Office;

• Financial certificate/ degree (advantageous)
• Intermediate excel skills
• 4+ Years in a similar role
• 3+ Years customer facing experience
• Good understanding of the legal complexities of loans, payment plans, and interest rates;

• Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

• What is your salary expectation?