Service Advisor - Somerset West, South Africa - Rola Recruitment

Rola Recruitment

Verified Company

Somerset West, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Advert Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor.

As one of the faces of our dealership's service department, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring that our customers' needs are met promptly and efficiently.

Minimum Requirements:

High school diploma or equivalent
Previous experience as a Dealership Service Advisor essential (Toyota specifc brand experience advantageous)
Strong knowledge of vehicle maintenance and repair procedures
Excellent communication and customer service skills
Ability to work in a fastpaced environment
Detailoriented with strong organisational skills
Positive attitude and willingness to learn
Valid driver's license and clean driving record

Duties and Responsibilities:

Greet customers and assess their vehicle repair and maintenance needs
Provide accurate estimates of repair costs and timeframes
Schedule service appointments and ensure that repairs are completed on time
Communicate with technicians and parts department to ensure timely completion of repairs
Educate customers on preventative maintenance and recommend appropriate services
Maintain accurate records of service history and ensure that all necessary paperwork is completed accurately and on time
Address customer concerns and complaints in a timely and professional manner
Follow up with customers after service to ensure satisfaction and promote customer loyalty