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    • customer service agent - Roodepoort - WNS (Holdings) Limited (ADR)

    WNS (Holdings) Limited (ADR)
    WNS (Holdings) Limited (ADR) Roodepoort

    5 days ago

    Default job background
    Description

    CUSTOMER SERVICE AGENT : GERMAN SPEAKING

    Our company, WNS Holdings Limited, specializes in managing and operating business processes for leading global organizations. We custom-design, implement, and operate over 400 processes, many of them end-to-end, working as an extension of our clients' enterprises.

    Key Responsibilities:

    • We are seeking a reliable and trustworthy customer service agent to provide high-quality service to our clients.
    • The ideal candidate will be able to identify and understand customer needs, following clear instructions and guidelines to investigate, resolve, and process high volume customer enquiries in a timely and effective manner.
    • The agent will also escalate any queries or complaints to the appropriate channels, ensuring they are handled and resolved promptly.
    • In addition, the customer service agent will provide accurate information on products and services to clients, promoting consistency across the organization.
    • We encourage our agents to promote and cross-sell our clients' products and services, enhancing customer experience and loyalty.
    • The successful candidate will be responsible for operating customer-related information systems to maintain and secure records.
    • Furthermore, the agent will contribute to the success of the team and the business by achieving personal targets and adhering to company standards, policies, and procedures.

    Minimum Requirements:

    • A minimum of 6-12 months customer service experience is required.
    • The ideal candidate will also have at least 6-12 months call centre experience.

    Required Skills:

    • Proficiency in MS Word, Email, and good typing speed are essential.
    • A neutral accent with excellent verbal and written skills in German and English is mandatory.
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