Business Improvement Specialist - Johannesburg, South Africa - Nedbank

Nedbank

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job Requisition Number

REQ# Job Family
Project, Process and Product

Career Stream

Process

Leadership Pipeline

Manage Self: Professional

Job Purpose

To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.

Responsibilities:

Define the scope and estimations for process initiatives
Proactively plan process deliverables based on relevant project delivery method
Work with business stakeholders to prioritise process work
Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
Proactively engage with business on strategic initiatives which require process improvement
Professionally consult with senior stakeholders across clusters.
Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
Define the process endtoend view (Operating model)
Understand process improvement & Enterprise Architecture frameworks
Understand advanced process measurement (tying value chain processes to corporate performance metrics)
Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
Ensure successful implementation of processes by evaluating benefit realisation
In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
Understand how change management integrates into the overall transformation initiative
Develop communication plans that will facilitate the planned changes
Develop mitigation strategies for crossorganizational impacts for process improvement projects
Ability to use BPM related tools including project planning and tracking
Understand how BPMS and RPA tools are used for process automation
Ability to manage the capture of information in the BPM tools and review models for compliance with standards
Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
Understand big data concepts and how it will be used for research, customer experience management, and information mining
Understand current and emerging technology landscape and how it can be used in the BPM context
Understand all the regulatory and compliance drivers for the business within their customer domain.
Understand the required risk controls within the risk appetite within their customer domain

Essential Qualifications

NQF Level
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF
Preferred Certifications
LEAN/ SIX SIGMA
Yellow belt / CBPP/ Business Analysis
Minimum Experience Level years' experience within Financial Services and related field

years managerial experience

Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team
Demonstrated leadership on smalltomedium process and performance improvement engagements

Technical / Professional Knowledge