Senior Trainer Cape Town - AVI Limited

AVI Limited

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The
Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium.

As the preferred one-stop solution,
CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis.

As the largest manufacturer of pure coffee in South Africa, it is easy to understand why
CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

A challenging opportunity exists for a Senior Trainer to join the dynamic Ciro family at our Cape Town site.

Line Manager:
National Customer Services Manager

Job Specification:

Key Performance Areas:

Maintain standards and create barista training across all modules for both internal and external customers

Work closely with National customer service manager to improve and update training material
Ensure train the trainer is conducted monthly with Junior Trainers and Trainers within the region
Regular visits to customers to follow up on training done and conduct site audits and additional training when needed
Plan and conduct training for internal staff and management
Maintain and manage training budget as per guidelines set out by National customer service manager

Event planning and execution through delegation

Effective management of trainers and BUPs for event and tastings
Sign off on stock and equipment needed for events
Cost management of stock and overtime

Effectively moderate assessments done on trainees

Ensure Trainers conduct all assessments with integrity as per guidelines set out
Regularly check the assessments done
Update assessments working closely with National Customer service manager
Keep a documented record of all training conducted

Work closely with the sales consultants for CIRO's customers - specific needs in training and events

Weekly meetings with sales team and KAMs on feedback and planning of customer training
Know and understand the needs of customers and how to train on the required products effectively
Train consultants on new products and equipment
Make suggestions on possible menu development and ideas
Plan and manage events and customer tastings

Manage and maintain training centre and equipment Junior trainer, Trainer and BUP (barista upliftment program)

Daily cleaning and maintenance on all equipment
Weekly count of all equipment, crockery and stock
Order and manage stock requirements for training and events
Timeous reporting of any breakdowns or issues within the training centre
Daily cleaning and maintaining of training centre
Effectively develop and manager direct reports

Driving Training Income

Ensuring invoices for training are issued and paid, driving growth and meeting training budget requirements

Qualifications and Experience

Matric
Degree or Diploma in Hospitality / Coffee / Management
Certified A S T or Coffee Diploma
5 to 10 years' experience within a leadership / management role within the coffee Industry
Proven experience in Barista competitions
5 years plus in barista training or management

Other requirements

Must have had the Covid19 vaccination

Knowledge:

Proficient in MS office
Knowledgeable on coffee
Knowledgeable on coffee

menu and products

Maintain training centre
Manage BUP and trainers
Dynamic presentation skills, ability to create training material
Understands the origin of coffee, preparation from espresso machines, FABS and alternative brewing methods, qualified AST, technical skills and capabilities
Maintain relationships with KAMs, able to demonstrate the different products and offering to customers as well creation of new drinks
Manage BUP and trainers

in effectively running training centre