Intelligence Analyst Cape Town, South Africa - Progressive IT Resourcing

    Progressive IT Resourcing
    Progressive IT Resourcing Cape Town

    19 hours ago

    Default job background
    Upper Management / Consulting
    Description

    Key Responsibilities:

    • Customize Jira workflows, screens, fields, and permissions to meet the needs of various teams and projects.
    • Collaborate with stakeholders to gather requirements and translate business needs into actionable project and portfolio support items.
    • Conduct training sessions and workshops for users to maximize utilization of project support tools, promoting best practices and efficiency.
    • Provide technical support to project teams on the use of project support tools.
    • Create and maintain technical documentation for portfolio support tools and related processes.
    • Identify opportunities to automate tasks, streamline workflows, and enhance data quality.
    • Develop and implement best practices, guidelines, and standards for utilizing project support tools.
    • Collaborate with IT teams to troubleshoot technical issues and ensure seamless integration of project support tools with other systems.
    • Monitor and analyze usage data and metrics to identify opportunities for improvement and optimization.
    • Stay updated with industry trends and advancements in project support tools and recommend new tools or enhancements as needed.
    • Assist in the evaluation, selection, and implementation of new project support tools.
    • Configure project support tools such as PPO, Jira, Power BI to meet the specific needs and requirements of project teams and portfolios.
    • Maintain project support tools, such as project management software and collaboration platforms.

    Qualifications:

    • Grade 12
    • Bachelor's degree in Information Technology, Computer Science, or a related field.
    • Certifications in Jira administration or BI tools are desirable but not mandatory.

    Experience:

    • Experience as a Project Support Tool Specialist or in a similar role.
    • Hands-on experience with BI tools such as Power BI or similar platforms, including report or dashboard development and data modeling.
    • Experience in customizing and configuring project support tools to meet specific requirements.

    Knowledge and Skills:

    • Strong technical skills with proficiency in project management software (e.g., PPO, Jira Align, Clarity), collaboration platforms (e.g., Microsoft Teams), and reporting tools (e.g., Power BI).
    • Excellent troubleshooting and problem-solving abilities.
    • Ability to effectively communicate technical concepts to non-technical stakeholders.
    • Effective communication skills with the ability to train and support project teams.
    • Familiarity with project management methodologies (e.g., Agile, Waterfall) is a plus.
    • Ability to work independently and collaboratively in a fast-paced environment.
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