1 X Customer Relationship Consultant - Durban, South Africa - Rentokil Initial

Rentokil Initial

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Rentokil Initial:
Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries.

The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses:

Rentokil Pest Control is the world's leading commercial pest control company who provide quality, diligent and friendly services to all our customers.

We operate in over 65 countries and we are ranked in the top 3 in 63 of those.

We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.

Although we don't provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.

Initial Hygiene is the world's leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity

Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.

Requirements:

A vacancy has arisen for a Customer Relationship Consultant in our KZN business based in Pinetown Preference will be given to suitable applicants in line with the Company Normalisation Policy.

KEY PERFORMANCE AREAS & RESPONSIBILITIES

The purpose of the role is to enhance, extend and retain the Company's/Division's business through representing the company to existing clients and to achieve predetermined retention targets.

Coordination and consolidation of retention feedback from role players in the business.

Achievement or improvement of retention budgets & growth rate
Account Manage a number allocated customers for the region and or division
Maintain complete records of all activities regarding the customer creating a relevant and historic database
Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships
Adherence to Company and Divisional standards in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies
Flag losses/reductions received
Notify Service Planners and Regional Key Accounts Manager of all handovers, liquidations and closures immediately
Weekly reporting of terminations to Regional Key Accounts Manager
Compliance to and use of the CRC retention process flow with the daily, weekly, monthly and quarterly responsibilities as confirmed therein.

SKILLS AND COMPETENCIES
Good verbal, non verbal and written communication skills

Awareness of competitor activity

Ability to interact with clients at all levels

Awareness of Health & Safety measures around on working environment at all times

Ability to facilitate communication, coordinate, plan and report.

Strong behavioural connection with values of service, relationships and teamwork

High energy level / self-motivated /planning and organizing

Team player / collaborative / initiative / innovative / persuasive

Ability to form strong customer relationships at all levels

Focusing our best efforts on achieving the companies objectives

A self-starting, engaging team player who has a customer centric mind-set.

Selling Skills/ Persuasiveness

Initiative / Proactive

A high work ethic and tenacity

Confident and passionate.

Great interpersonal skills and the ability to build relationships

Set high standards for self and co-workers

Organised with good planning skills

MINIMUM QUALIFICATIONS & CRITICAL EXPERIENCE