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    • Cloud Support Engineer - Wes-Kaap - Findojobs South Africa

    Findojobs South Africa
    Findojobs South Africa Wes-Kaap

    1 month ago

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    Description

    As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with the required tools and tactics to scale their impact in worldwide markets.

    The Database role supports a wide range of Database technologies hosted on the Amazon Web Services (AWS) platform. This includes, but is not limited to, Amazon Aurora, AWS Database Migration Service, MySQL, SQL Server, and Maria DB.

    You will be responsible for ensuring the optimal performance, availability, and security of these database systems, while also providing expert-level support and troubleshooting assistance to our customers.

    Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and scripts to help the team, or work with leadership on process improvements and strategic initiatives.

    Key Job Responsibilities

    • You will be primarily responsible for solving customer's cases through a variety of contact channels, applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
    • You will drive initiatives that improve support-related processes and our customers' experience.
    • You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
    • You will continuously learn groundbreaking technologies, and develop new technical skills and other professional competencies.
    • You will act as an interviewer in hiring processes, and coach/mentor new team members.

    About the Team

    AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams.

    BASIC QUALIFICATIONS

    • 1+ years of software development, or 1+ years of technical support experience.
    • Experience troubleshooting and debugging technical systems.
    • Good knowledge/experience in administration and troubleshooting for one or more of the given Database engines: MariaDB, MySQL, SQL Server. Good understanding of the database installation process, relevant database clients, basic database optimization, and database migration processes.
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