Operations Manager - Durban, South Africa - Pedros Frame Grill Chicken

Pedros Frame Grill Chicken
Pedros Frame Grill Chicken
Verified Company
Durban, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
OPERATIONS MANAGER-DURBAN


Duties & Responsibilities:


  • Handling all operational issues of stores
  • Ensuring quality control and optimal compliance with PEDROS Standard Operating Procedures
  • Conducting store audits and highlighting critical issues for action within a specified time period
  • Set guidelines for stores to ensure effective monitoring of turnovers, food costs, and operational expenses in order to maximize net profitability
  • Maintain food costs in region at set benchmarks and to achieve required gross profit margins
  • Assisting stores with meeting sales and GP% targets, including motivating staff to do so
  • Overseeing stock control and preparation of stock reports
  • Follow through on weekly upselling initiatives to increase store ticket averages and turnovers
  • Assisting franchisees in trouble shooting and areas to focus on
  • Attending to customer complaints and implementing corrective processes at stores
  • Ensuring stores compliance with health and safety regulations
  • Attending to staff disciplinary issues and conducting disciplinary hearings at store level
  • Weekly reports on stores compliance, turnover against budget, labour and purchases. Weekly planner and action plan
  • Work within a team and drive the brand forward

Requirements:


  • Minimum 5 years operations management experience of overseeing minimum 5 stores required
  • Own vehicle required
  • GAAP/ Micros experience and knowledge
  • Management skills
  • Organizational skills
  • Customer Service and good verbal communication skills
  • Problemsolving skills

Salary:
R5, R9,000.00 per month


Ability to commute/relocate:

  • Pietermaritzburg, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Experience:


  • Restaurant: 2 years (preferred)
Application Deadline: 2023/08/07
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