Operations Manager - Johannesburg - TalentLink

    TalentLink
    TalentLink Johannesburg

    1 week ago

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    Description

    Job Description:

    The successful candidate will oversee all aspects of lodge operations, managing budgets, tracking revenue and expenses, and implementing strategies to maximize profitability.

    Key Responsibilities:

    • Operational Management:
      • Manage day-to-day lodge operations, working closely with the Lodge Resident Manager.
      • Develop and implement sustainable practices such as water conservation, waste reduction, and energy efficiency.
    • Strategic Planning & Process Optimization:
      • Develop and implement operational strategies aligned with overall business goals.
      • Evaluate and improve operational processes for efficiency and productivity.
    • Resource & Supply Chain Management:
      • Oversee resource allocation, including personnel, equipment, and finances.
      • Optimize resource utilization to enhance efficiency and minimize costs.
    • Quality Control & Guest Experience:
      • Establish and enforce quality control standards to meet guest expectations.
      • Implement measures to identify and rectify inefficiencies in operations.
    • Team Leadership & Staff Development:
      • Lead, train, and motivate operational teams to deliver exceptional service.
      • Foster a collaborative and positive work environment to enhance team morale.
    • Risk Management & Compliance:
      • Identify potential operational risks and develop mitigation strategies.
    • Technology & Systems Integration:
      • Implement and optimize technology solutions to enhance operational efficiency.
    • Communication & Collaboration:
      • Ensure effective communication between various departments.

    Requirements:

    • Matured degree (Grade 12) minimum qualification.
    • Formal hospitality degree or diploma preferred.
    • Minimum 5 years general management experience in luxury lodge environment.
    • Proven track record in hospitality operations, focusing on guest experience and financial management.
    • Excellent leadership, communication, and problem-solving skills.
    • Strong financial acumen and budget management experience.
    • Ability to multitask and work under pressure while maintaining service excellence.
    • Valid driver's license and own vehicle required.
    • Willingness and ability to travel extensively between lodges.
    • In-depth knowledge of game reserve operations and luxury safari standards.
    • Proficiency in MS Word, Excel, and PowerPoint.
    • Experience with OPERA PMS, NEBULA, and APEX systems is an advantage.
    • Well-presented, dynamic self-starter with a guest-centric approach.
    • Strong negotiation and conflict resolution skills.
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