Guest Relations Manager - Umhlanga, South Africa - Red Carnation Hotels
Description
MINIMUM REQUIREMENTS:
· Matriculationcertificate (or the equivalent)
· Additionallanguage is an added advantage (preferably European)
· Excellent communicationskills both verbal and written
· Excellent commandof the English language
· Preferably HotelSchool Diploma or related
· Minimum 2 years'experience in a similar role
· Experience withina 4 or 5 star environment will be advantageous
PERSONAL ATTRIBUTES:
· Must be wellgroomed, confident, reliable, courteous and flexible
· Excellentplanning and organisational skills
· Ability to work in a team and independently
· Deadline driven, ability to multi-task and work underpressure
· Problem-solving
· Attention to detail
· Natural ability to interact with all types of guestson a daily basis
· A vibrant personality and an active person who willspend most of the day interacting with guests
KEY RESPONSIBILITIES:
· Ensure a high level of productknowledge of The Oyster Box, the daily happenings in the hotel as well as thelocal area
· All customer queries andrequests are to be handled in a polite and efficient manner thereby maintaininga consistently high level of customer service
· Ensure that a high level ofcommunication and liaison is maintained between Front Office and all otherdepartments within the hotel
· A good working relationship withthe concierge team is especially important with regards to guest requests suchas organizing cakes, arranging restaurant reservations, excursions, tours,etc.
· Make certain that the FrontOffice Manager and the Shift Managers are kept fully aware of any relevantfeedback from either the customer or other departments
· Report any unusual occurrencesor requests to the Manager on Duty in Front Office to ensure a prompt response
· Adopt a sales attitude at all times and maintain anawareness if all sales opportunities within the hotel to maximize room salesand revenue for the hotel
· Ability to work with computer softwareprogrammes such as Excel and Word, as well as hotel specific programmes such asOpera
· Meet all arrival guests, rooming of guests andinteracting with guests in all hotel areas
The advert has minimum requirements listed.Management reserves the right to use additional / relevant information ascriteria for short-listing.