Executive Housekeeper - Camps Bay, South Africa - HotelJobs

HotelJobs

Verified Company

Camps Bay, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Main purpose of the position:

To manage and control all Housekeeping standards laid down by the company, maximising revenue and profits to agreed budgetary limits.

Ensure that all company polices and procedures are implemented and maintained. Continuous staff training and development. Housekeeping modules to be developed, implemented and maintain. Maintain high service levels to ensure highest guest satisfaction.

Qualification and Experience

Applicable tertiary qualification in Hosptiality/ Tourism
Minimum of 3 year's experience in the same or similar position
Proficiency in MS office
OPERA or similar PMS experience

Duties

Management

Manage the Housekeeping department efficiently in accordance with company policies and procedures
Drafting of department specific documentation, SOP's
Manage all housekeepers and supervisors
Coordinate all activities, duties and tasks with other departments to ensure that services are provided in an efficient and timely manner
To ensure effective liaison between Reservations, Reservations, Front office, Housekeeping and maintenance
Ensure effective AND productive relationships with specifically the maintenance department
Investigate complaints about services and equipment, and take corrective action
Resolving any guest problems or complaints when possible and ensure management is kept informed
Inspection of work performed and ensure that it meets specifications and established standards
Act as duty manager when required
To attend to all management meetings as required
Inspect and evaluate the physical conditions of facilities to determine the type of work to be done
Monitor trends within your industry and make suggestions on how these can be improved and implemented
To assist all HOD"s in the department with performance of their duties while they are on leave
Monitoring of staff efficiency and day to day administration and operational functions
Confirm daily housekeeper allocations are completed to ensure maximum productivity
Ensure supervisors sign off daily allocation slips and have filled accordingly
Maintain good communications with the Assistant Executive Housekeeper and Supervisors

Operations

Responsible for the overall cleanliness of rooms and public areas
Ensure total guest satisfaction is maintained in the areas under Housekeeping control
Ensure the smooth operation of housekeeping on a daily basis
Ensure that adequate supplies of cleaning materials available
Select suitable cleaning materials for different types of linen, furniture, flooring and leather
Follow procedure for use of chemicals and cleaning equipment to prevent damage
Executive and supervisor to send daily maintenance issues not resolved, by the end of the day, to project leader, host manager, facilities manager
Ensuring guest property left behind is logged and stored in a secure location for lost property, and inform host manager
Ensure all rooms/units are serviced timeously
Ensure that all operational assets are in working order and accounted for
Ensure the housekeeping back of house area is clean and free of clutter
Regular spot checks of stores and staff canteens
Perform or assist with cleaning duties as necessary

Administration

Maintenance of departmental records and reports

- staff canteens inventory maintained

Ensure leave planners and policies are followed
Ensure housekeeping operational, transactional and permanent files are kept up to date
Correct office procedures are adhered to by all Rooms Division departments

Training and Development

Ensure departmental induction manual is up to date and introduced to all new staff
Housekeeping modules are developed and part of your staff training
Monthly tests issued to staff
Ensure regular onthejob training is taking place in all your departments
Train staff to take photos of maintenance issues, report it on maintenance groups and record on allocation slip

Recruitment

Ensure that the correct recruitment process is followed for all new recruits and internal promotions / transfers within the company
Act as liaison with the dedicated recruitment consultants within the company
Ensure that all recruitment within housekeeping budget and manplan

Financial

Ensure accurate and timeous submission of all reports and administrative work
Prepare and submit annual budgetary information and updates as required by the Financial Manager
Ensuring correct procedures in the housekeeping department with regards to purchases and purchase order books
Ensure housekeeping department operates within the annual budget
Ensure all operating assets are in working order and counted
Ensure asse