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    • Branch Manager - East London, Eastern Cape - African Recruitment and Training

    African Recruitment and Training
    African Recruitment and Training East London, Eastern Cape

    6 days ago

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    Description
    1. Key Responsibilities:
    • Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff
    • Manage change within Business units and ensure the successful implementation of new processes
    • Monitor and optimize utilization and performance of all resources
    • Create ideas to streamline processes and ensure increased efficiencies and effectiveness
    • Solve problems related to staff and resource management
    • Ensure Job Descriptions and performance KPIs are in place and managed for all teams
    • Foster a strong team spirit amongst the team members
    • Develop multi-skilled staff
    • Remunerate staff fairly based on market norms, job descriptions, and performance
    • Perform disciplinary actions when required
    1. Operational Management
    • Effectively manage and co-ordinate the Operational Functions in the Branch
    • Continuously review operational and process guidelines (ISO 9001:2000) to improve efficiency
    • Coordinate ISO audits process in your respective Branch
    • Ensure operational effectiveness, efficiency, and quality control
    • Develop and maintain best practices to timeously inform customers of their cargo status
    • Ensure full adherence to the prescribed policies and procedures within the business units
    • Identify potential risk areas and implement mitigation strategies
    • Make sound commercial business decisions within given mandates
    • Implement an effective and efficient Insurance Claims process within the Branch
    • Manage asset utilisation within the Branch to industry standards
    • Set up reports and tools using the business systems to monitor performance, identify bottle necks and inefficiencies, and put action plans in place to resolve these
    • Gain a comprehensive understanding of the operational system
    • Keep Customs entry team appraised of new Customs initiatives, tariff changes and add value to the client
    • Pursue Customs Consultancy opportunities where possible
    1. Financial Management
    • Oversee the Profit and Loss of the Branch
    • Investigate and implement ways to reduce costs and increase margins
    • Prepare and present the Branch and Business Units budgets to management
      • Approve expenses according to the limits of authority
      • Optimise client margins by implementing cost-saving measures
      • Achieve bottom-line growth of the Branch year on year through cost management and revenue recognition
      • Minimise company risk through client exposure and Customs exposure
      • Manage Customs deferment cut off
      • Resolve outstanding debtor queries, foreign debtors queries, creditor reconciliation queries and foreign account queries in a timely manner
      1. Customer Satisfaction
      • Maximise customer satisfaction through collaboration with allied disciplines and third parties
      • Review performance measurements for customers according to Company KPIs and implement process improvement initiatives with Clients Service and Operations
      • Optimise the first-time right principle to ensure client satisfaction
      • Visit clients and communicate effectively with them via phone calls
      • Investigate additional value-added products and processes specific to customer needs
      • Ensure effective and efficient client communication
      • Manage declining revenue from clients and create solutions to regain business where necessary
      • Continually review client commercial terms to ensure relative return for work performed
      1. New Business Sales
      • Manage sales staff and ensure they have clear targets and understand the sales process
      • Approve tenders and proposals according to the Tender and proposal process
      • Liaise with sales staff regarding new client requirements and the client take-on process
      • Ensure client calls are made and manage the effectiveness of these calls
      • Attend sales calls with sales staff
      • Gain new business directly
      1. Third Party Relationships
      • Maintain relationships with overseas Agents, SARS Customs, Service Providers (internal and external), and Sub Contractors
      • Maintain relationships with other Clearing and Forwarding Agents to ensure efficient hand over of documents, etc. and stay apprised of market initiatives
      • Negotiate and implement agreements with service providers at competitive rates
      • Manage service provider performance and allocate volumes based on their performance
      1. Business Management
      • Take accountability for your Branch and Business Units Balance Scorecard (KPIs) and the initiatives resulting from the consolidation of these scorecards

      Requirements:

      • Matric or Senior Certification equivalent
      • An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in supply chain management, freight forwarding, or operations management would be preferable
      • 10 years experience within the Logistics and Supply Chain Industry, preferably with Customs Clearing knowledge
      • Experience in Leading managers and multi-skilled teams
      • Experience in Leading change management initiatives is desirable
      • Superior communication skills, both written and verbal
      • Computer Literate with good Excel, Outlook, and Word skills
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