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    • Customer Relationship Manager - Durban - PeopleLab.

    PeopleLab.
    PeopleLab. Durban

    4 weeks ago

    Default job background
    Description

    Customer Relationship Manager

    We are seeking a skilled mechanical engineer with experience as a customer relationship manager to manage a portfolio of existing customer accounts for our client, a specialized supplier to the automotive and large security industries.

    About the Role

    The ideal candidate will have strong experience in managing key accounts, knowledge of customer forecasting and forecasting tools, advanced MS Excel skills, and a strong understanding of PPAP.

    Key Responsibilities

    1. Drive weekly customer invoicing against budgets
    2. Handle customer queries, disputes, and quality issues
    3. Accurately process and manage customer sales orders
    4. Analyse usage trends and advise on production forecasts
    5. Identify and pursue new customer opportunities
    6. Assess inventory levels and forecast buying needs
    7. Schedule new customer meetings for the sales executive
    8. Maintain regular communication to manage customer relationships
    9. Ensure compliance in capturing customer forecasts with the sales manager
    10. Manage product pricing and customer profit margins
    11. Oversee volume and inventory needs to ensure supply continuity
    12. Keep stockholding agreements updated
    13. Address quality complaints with corrective actions to prevent recurrence
    14. Process customer credit-note requests per procedure

    Requirements

    • Matric (Grade 12) with mathematics
    • Automotive part manufacturing experience
    • Strong written and verbal communication skills
    • Problem solving skills
    • Own vehicle

    About Us

    We offer market-related salary (TCTC) and a permanent contract type. Our company is a human resources services industry specialist.

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