Director of Operations - Cape Town, Western Cape
1 week ago

Job summary
The Director of Operations is responsible for leading large-scale customer service clients supporting US and UK clients within a BPO call center environment.This role ensures exceptional service delivery,
client satisfaction,
financial performance,
and operational excellence across multiple accounts.
- Lead end-to-end operations for multiple US and UK customer service clients
- Ensure consistent achievement of SLAs and KPIs such as Service Level,AHT,CSTAT,FCTR,and Quality Scores
- Culture focused on empathy,resolution,and brand representation
Job description
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