Director of Operations - Cape Town, Western Cape

Only for registered members Cape Town, Western Cape, South Africa

1 week ago

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Job summary

The Director of Operations is responsible for leading large-scale customer service clients supporting US and UK clients within a BPO call center environment.
This role ensures exceptional service delivery,
client satisfaction,
financial performance,
and operational excellence across multiple accounts.
  • Lead end-to-end operations for multiple US and UK customer service clients
  • Ensure consistent achievement of SLAs and KPIs such as Service Level,AHT,CSTAT,FCTR,and Quality Scores
  • Culture focused on empathy,resolution,and brand representation

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