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    • Lodge Wholesale Travel Specialist - Sandton - HR Genie

    HR Genie
    HR Genie Sandton

    2 days ago

    HR Genie background
    Description

    Our company is built on the strength of passionate individuals who care deeply about their roles, work tirelessly, and prioritize guest experience. Every single team member makes a significant difference to our success and contribution to the world.

    We are seeking a dynamic and enthusiastic service-driven team player to join our Lodge Wholesale team.

    Key Outputs:

    • Constant interaction and clear communication with colleagues, agents, operators, guests, and suppliers via phone and email.
    • Creative planning and designing of leisure FIT tailor-made itineraries.
    • Managing the reservations process, including booking handling from quote to finalization, invoicing, and travel documents.
    • Ensuring timely completion according to standard operating practices.
    • Proactive selling of products and services for best possible itineraries.
    • Saturday duty on rotation basis.
    • Public holiday duty on rotation basis.
    • Backup support for colleagues when they are away.
    • Expanding product knowledge through training sessions.
    • Upholding values: Care of people, Care of land, and Care of wildlife.

    Knowledge Required:

    • Familiarity with &Beyond destinations in South, Southern, and East Africa.
    • In-depth geographical, logistical, and product knowledge of two regions: South, Southern, and East Africa.
    • Good understanding of delivering excellent service to agents/guests.
    • In-depth knowledge of Tourplan or similar booking system.
    • Willingness and aptitude to learn.
    • Good organizational ability.
    • Lateral thinking ability.
    • Initiative.

    Skills Required:

    • Communication skills and fluency in written and spoken English.
    • Organizational skills, time management, and prioritizing tasks.
    • Computer literacy with experience in Word, Excel, PowerPoint, and Outlook.
    • Web reporting portal.
    • Understanding of travel industry through study or work experience.
    • Market knowledge and operations.
    • Attention to detail.
    • Working in an orderly manner to ensure continuity.
    • Working knowledge of Tourplan, WETU, ZOHO, and Maximizer.
    • Understanding of quantitative and qualitative data.
    • Relevant business understanding for strategy creation and commercial decisions.
    • Sales process and methodologies.
    • Sales and brand representation.
    • Experiential creativity (crafting experiences).
    • Guest/Client delight.
    • Teamwork and interpersonal skills.
    • Conflict management and resolution.
    • Speed reading and speed typing.
    • Paperless filing and database management.
    • Good organizational ability.
    • Initiative.
    • High energy levels required.
    • Able to add value.
    • Able to travel; flexibility in working hours.
    • Self-driven; responsible but fun; passionate about &Beyond.
    • Proactive; sense of urgency; quick action to resolve problems.
    • Good interpersonal skills.
    • Sense of urgency.
    • Passionate about guest delight.
    • Diligence and self-motivation to meet deadlines.
    • Willingsness/ability to share information and teach others.

    Experience Required:

    • At least 3-5 years tour operating experience.
    • Tourplan experience is an advantage.
    • Wetu experience is an advantage.

    The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

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