Reservations Agent - Fish Hoek, South Africa - Recruitment Matters (Pty) Ltd

Recruitment Matters (Pty) Ltd

Verified Company

Fish Hoek, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Our client is seeking a dynamic and customer-focused Reservations Agent to join their team.

The Reservations Agent will be responsible for handling reservations inquiries, providing accurate information to guests, and ensuring seamless booking experiences.

Responsibilities:

-
Reservation Management:

Provide personalized assistance to guests, recommending suitable accommodations based on their preferences and needs.
Process bookings accurately and efficiently in accordance with company policies and procedures.
Confirm reservations and communicate relevant details to guests, including checkin procedures, amenities, and special requests.

-
Customer Service:

Deliver exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
Assist guests with modifications to reservations, cancellations, and rebookings as needed.
Resolve guest complaints and issues to ensure complete satisfaction and positive experiences.

-
Inventory Management:

Maintain accurate records of villa availability, room types, and rates in the reservation system.
Monitor booking trends and occupancy levels to optimize inventory and maximize revenue.
Coordinate with the property management team to ensure accurate availability information and seamless guest transitions.

-
Sales and Up-selling:

Promote additional services, upgrades, and special packages to enhance the guest experience and increase revenue.
Utilize persuasive selling techniques to maximize booking value and drive incremental sales.

-
Administrative Tasks:

Generate reservation reports, occupancy forecasts, and other relevant data as required.
Ensure all reservationrelated documentation is complete, accurate, and properly filed.
Assist with administrative duties as assigned, including correspondence, filing, and recordkeeping.

Key Skills:

Exceptional communication and interpersonal skills.
Strong attention to detail and accuracy.
Ability to multitask and prioritize in a fastpaced environment.
Proficiency in reservation management systems and Microsoft Office suite.
Excellent problemsolving and decisionmaking abilities.

Qualifications:

Educational Qualifications: High school diploma or equivalent required; additional education in hospitality or related field preferred.
Experience: Minimum of 2 years of experience in reservations or customer service roles within the hospitality industry.
Language Skills: Fluency in English (written and verbal) required; additional languages preferred.
Technical Skills: Proficiency in Microsoft Office suite.
Customer Service Training: Certification or training in customer service excellence preferred.

Job Types:
Full-time, Permanent

Job Types:
Full-time, Permanent