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- Document and review problem records
- Review and update standby roster
- Review and log demand list for ops improvements
- Service review
- Capacity planning
- OEM support report
- Schedule and chair CAB
- Prepare Weekly Ops Report for Weekly Ops meeting
- Continuous improvement initiatives
- Ensure that operational performance targets are adhered to
- Strong understanding of IT service management processes and ITIL best practices
- In-depth knowledge of Remedy IT Service Management Suite and its modules
- Good understanding with IT operations, including IT infrastructure, networking, and security
- Understanding of compliance and governance requirements, such as data privacy, security, and auditing
Operations Manager(Remedy) - Cape Town, South Africa - Blue Pearl PTY LTD
Description
As an Operations Manager specializing in Remedy, you will play a critical role in overseeing and optimizing the Remedy systems operational efficiency and effectiveness.
You will be responsible for managing day-to-day operations, troubleshooting issues, implementing enhancements, and ensuring alignment with business objectives.RESPONSIBILITIES: