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    Phone Operator - Pretoria, South Africa - Woodafair Academics

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    Full time
    Description

    Phone Operator job involves providing customer service over the phone, answering calls, responding to enquiries, and resolving customer issues.

    The role requires excellent communication, problem-solving, and customer service skills to ensure customer satisfaction and meet service standards.

    Key Responsibilities:

    • Respond to customer inquiries and complaints
    • Provide technical advice and assistance to customers
    • Process customer orders and payments
    • Troubleshoot and diagnose customer issues
    • Maintain accurate customer records

    Requirements:

    • Good customer service skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment

    Key Skills:

    • Excellent customer service
    • Ability to troubleshoot technical issues
    • Good telephone manner
    • Strong communication skills


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