Cluster Events Manager - Johannesburg, South Africa - Marriott International, Inc

Marriott International, Inc
Marriott International, Inc
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Job Number


Job Category Event Management


Location Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP


Schedule Full-Time


Located Remotely? N


Relocation? N


Position Type Management


JOB SUMMARY


Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events.

This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence.

Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience.


CANDIDATE PROFILE
Education and Experience

  • High school diploma or GED; 2 years experience in the event management or related professional area.
OR

  • 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Executing Event Operations

  • Solve problems and/or suggest alternatives to previous arrangements if necessary.
  • Leads preevent and postevent meetings for assigned groups.
  • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
  • Manages customer budgets to maximize revenue and meet customer needs.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Conducts pre
- and post-event meetings as required to review/communicate group needs and feedback.

  • Manages group room blocks and meeting space for assigned groups.
  • Adheres to all standards, policies, and procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy

  • Upsells products and services throughout the event process.
  • Participates in customer site inspections and assists with the sales process when necessary.
  • Acts as liaison between field sales person and customer throughout the event process (preevent, event, postevent).

Managing Profitability

  • Manages revenue and profitability associated with events.
  • Forecasts group sleeping rooms and event revenue (catering and audiovisual) for his/her groups.
  • Reviews billing and payments with clients.

Providing Exceptional Customer Service

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Makes presence known to customer at all times during entire event process.
  • Follows up with customer postevent.
  • Greets customer during the event phase and handsoff to the Event Operations team for the execution of details.
  • Strives to improve service performance.
  • Sets a positive example for guest relations.
  • Reviews comment cards and guest satisfaction results with associates.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

MANAGEMENT COMPETENCIES

Leadership
-
Adaptability
  • Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
-
Communication:


  • Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
-
Problem Solving and Decision Making
  • Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
-
Professional Demeanor:


  • Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution
-
Building and Contributing to Teams
  • Actively participates as a member of a team to move the team toward the completion of goals.
-
Driving for Results
  • Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
-
Planning and Organizing:


  • Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships
-
Coworker Relationships
  • Interacts with others in a way that builds openness, t
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