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- IT, Supply Chain, or business-related Qualification
- 5+ years' experience in an application/software development support role
- 2+ Years in a team lead or management role within an IT support environment
- Supply Chain & Logistics knowledge is a MUST
- You're a boffin when it comes to SQL, data processing and structures, software applications, logging and monitoring, reporting and the ability to do escalation support.
- Willingness to work flexi hours as well as overtime
- Resolution of in-depth problems to ensure stability in the environment
- Leading and managing a Systems Support team
- Innovating solutions and growing team efficiencies & skills
- Driving continuous improvement and consistent delivery of quality service
- Ensure the timeous and effective response of issues raised
- Resolve escalated or complex queries that exceed the knowledge base of the team
- Reporting on logged call statistics
- Drive team to troubleshoot root cause analysis and escalate where necessary
- Establish and maintain positive relationships with all stakeholders, including business users and suppliers/vendors
- Training team members and users
IT Team Leader - Durban, South Africa - Mr Price
Description
We're looking for a new Team Lead in our Supply Chain & Logistics technology team
This team supports all operational systems across our supply chain and in our state of the Art DC
We also have benefits From the financial benefits like medical aid for you and your fam, pension fund, bonus structures & shares, to the cultural benefits like a growth & innovation culture, half day Fri-yay's, study leave & great coffee We have 'em all.
You'd be a good fit if you're passionate about great customer service and leading a team, you're an innovator, you can prioritise well and you want to be part of a growing retail landscape