Senior Manager: Operational Risk - Isando, South Africa - Ellahi Consulting
Description
South Africa's leading Car Rental GroupLocation:
Isando, Johannesburg
Salary:
R R74 000 pm depending on experience
Benefits:
Retirement Fund, Company Car, Medical Aid, Cell phone Allowance
Core purpose of the role:
To manage the end-to-end process associated with the maintenance and service plans contracted with all customers.
Academic qualifications
- BSc Mechanical Engineering, PR.ENG or B.Tech Mechanical engineering (Essential)
- Valid Drivers' License (essential)
- Engineering Honors /Masters (Advantage)
- Budgeting and forecasting (Advantage)
- Financial Exposure & Business Acumen (Advantage)
- Fund management Experience (Advantage)
Work experience
- Automotive industry experience (Essential)
- 57 years experience working with motor vehicles (Essential)
- 35 years' Management experience (Essential)
- Broad understanding experience with business communication (Essential)
- Broad understanding experience working with internal and external stakeholders (Essential)
- Fleet Management Experience (Essential)
- Broad understanding experience working with Finance, Risk, Maintenance authorizations and Sales (Advantage)
Knowledge
- Broad understanding knowledge of Make Range and Models
- Broad understanding knowledge of maintenance of motor vehicles
- Broad understanding Fleet Management Knowledge
- Broad understanding Knowledge of Risk, Finance, Maintenance and Sales departments (Advantage)
Skills
- Mechanical and technical skills
- Strong Leadership
- Professional Scepticism
- Ability to build team cohesion
- Welldeveloped communication skills
- Welldeveloped internal resilience (EQ)
- Developed written reasoning and comprehension skills
- Critical analysis and strong numerical skills
- Strong change management experience
Personal Attributes
- Honesty, Integrity, Assertive
- Remain resilient with stress and pressure
- Orientation towards growing and nurturing relationships
- Focus on analyzing and solving problems
- Commitment to behaving correctly and ethically
- Perseverance
- Focus on getting things done
- Preference for translating strategy into action
- Customer centricity and focus
- Readiness to make and own decisions
Important:
- Preference for working with teams
- Focus on initiating action
- Concern for communicating clearly
- Preference for managing others
- Strong drive for growing the business
Competencies
- Interpreting Data
- Establishing Rapport
- Interacting with People
- Convincing People
- Making Decisions
- Showing Composure
- Meeting Timescales
Important:
- Team building
- Managing Tasks
- Taking Action
- Directing People
- Articulating Information
- Examining Information
- Documenting Facts
- Adopting Practical Approaches
Key deliverables and outputs
Strategic/Financial
- Maintenance Fund management. Quarterly actuarial valuations and results analysis
- Financial Reporting and Modelling
- Identify, measure and monitor actual and potential operational risks relating to vehicle maintenance in order to advise the relevant parties regarding the health of the fund balance.
- Manage and oversee the daytoday operational requirements for the Managed Upfront Payments (MAU) department in order to increase market share and identify opportunities for growth.
- Prepare an annual budget and ensure that expenses are in line
- Application of industry knowledge & macroeconomic factors (e.g. right to repair, inflation etc.)
Operational
- Provide technical advice on vehicle maintenance
- Perform parts analysis
- Monitor the implementation of the processes and procedures within the MAU department in order to ensure contract compliance with stakeholders.
- Identify potential opportunities to improve the business processes in order to remain competitive within a fastpaced changing industry.
- Enhance compliance and control environment through establishment of policies and procedures, addressing any deviations as required
- Manage the quotation, payment and upload process of vehicles in order to ensure compliance with sold maintenance and service plans to mitigate liability risks.
- Make adjustments to the pricing of plans as and when required in order to make the sale possible without unduly negatively impacting the company.
- Compile a monthly report that includes all aspects related to the MAU and Full Maintenance Lease (FML) products (for example: maintenance termination profits; vehicle installation; fund balances; maintenance burnrates etc.) for senior management.
- Provide support to the maintenance authorization and sales department as and when required
- Provide operational support for any new business opportunities and/or tenders
- Conduct dealer visits, quality control verifications and build relationships
- Write technical reports on vehicle service & maintenance
- Quality control verifications and management
- Management of regional authorizations and spend
- Reporting of monthly product financials to management
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