Experience Centre Ambassador - Johannesburg - Isilumko Staffing (JHB)

    Isilumko Staffing (JHB)
    Isilumko Staffing (JHB) Johannesburg

    1 week ago

    Isilumko Staffing (JHB) background
    Description

    Job Purpose

    This role is for passionate and enthusiastic guest experience individuals who enjoy being part of a dynamic team, learning new skills, and making a difference while contributing to the future of our start-up brand.

    Core Job Responsibilities:

    • Book all aspects of the guest journey, including journeys, destinations, pre/post travel, and hotels.
    • Provide best-in-class luxury service to our Travel Advisors and international guests via phone, video calls, email, and chat.
    • Support the Global Sales Organization by building strong relationships with our Travel Advisors and Guest community.
    • Be an expert in using our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
    • Provide feedback on customer support processes and suggest enhancements.

    Emotional Requirements:

    • A genuine interest in global travel destinations.
    • Enthusiasm and ability to follow tasks through to completion.
    • The ability to thrive in a start-up environment where change is constant.

    Skills and Qualifications:

    • Minimum 1 year of experience in a contact center, preferably in travel or luxury hospitality.
    • Hospitality mindset, with excellent communication and listening skills.
    • Fluent in oral and written English and Portuguese; any additional language is an asset.
    • Confident speaking on the phone/video calls, representing our brand.
    • Excellent problem-solving skills and cultural sensitivity when dealing with clients from diverse backgrounds.
    • Comfortable using IT systems daily, with knowledge of Versonix Seaware and Sales Force an advantage.
    • Willingness to work full-time on shifting schedules, including weekends, to support global markets and time zones.


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