Customer Support Representative - 1024 - Durban, South Africa - Durban, KwaZulu-Natal

Only for registered members Durban, KwaZulu-Natal, South Africa

1 month ago

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Job summary

We are seeking a detail-oriented and organized Customer Support Representative to manage incoming and outgoing communications with potential and existing clients. This role requires someone with a sales-oriented mindset, excellent phone skills, and the ability to react quickly to new leads.

Responsibilities

  • Answer inbound calls from leads and existing clients.

  • Make outbound calls to new leads and reactivate old leads/projects.

  • Book estimates and handle objections effectively to maximize conversions.

  • Follow 'speed to lead' best practices by contacting leads immediately as they come in.

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