Receptionist - Durbanville, South Africa - TAH Animal Hospital (Pty) Ltd

TAH Animal Hospital (Pty) Ltd
TAH Animal Hospital (Pty) Ltd
Verified Company
Durbanville, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job description


TAH | The Animal Hospital and Vetshop - South Africa's largest veterinary group, where pets have been first for more than 50 years.

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WHAT WE NEED_

  • What will they be doing (main purpose of the job) for/with whom in what environment?_


If you are excited by the prospect of making a difference by giving great customer service to support the efficient running of the TAH Northern Suburbs Practices, then this job is for you.

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WHAT IS EXPECTED FROM THIS JOB?_

  • Job deliverables and main duties_
  • Interactions are friendly and professional according to reception standards.
  • Calls answered and directed courteously and efficiently.
  • New client details added accurately on the EzyVet System.
  • Selling veterinary products and food to clients.
  • Questions and queries are addressed according to policies, protocols, and standards.
  • Customer complaints handled according to protocol and escalated as required.
  • Accurate messages taken and passed on.
  • Product knowledge kept up to date through reading, attending training, and discussions with representatives.
  • Queuing system accurately coordinated.
  • Coordinate relevant administration processes.
  • Vaccination books updated.
  • Filing kept updated.
  • Operational problems reported to the Practice Manager.
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TO BE A GOOD FIT FOR THIS JOB YOU NEED_
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Required Education, Certifications and Work Experience:_

  • Reliable vehicle and valid driver's license with no endorsements.
  • 23 years' experience in a clientfacing role.
  • 2 years' retail sales experience.
  • Bilingual in English & Afrikaans.
  • Computer Literate in MS Office.
  • Product Knowledge.
  • Ezyvet System.
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If you can tick these, you will have an advantage:_

  • Industry exposure.
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Skills, Knowledge, Personal Qualities:_

  • Advanced written and verbal communication skills.
  • Flexibility and ability to adapt imperative for this role.
  • Polite, friendly, and selfassured attitude.
  • Skilled in multitasking and good timemanagement.

Job Type:
Permanent


Ability to commute/relocate:

  • Durbanville,

Western Cape:
Reliably commute or planning to relocate before starting work (required)


Experience:


  • Retail Sales, Administrative office practices and equipment: 1 year (required)

License/Certification:

  • Code B (required)
Application Deadline: 2023/04/18

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