Assistant Front Office Manager - Cape Town - Fairmont Hotels & Resorts

Fairmont Hotels & Resorts Cape Town

3 days ago

Description

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Join us at Accor and shape your story. Together, let's imagine tomorrow's hospitality. Learn more about our opportunities: Accor Careers.

Job Overview

Assistant Front Office Manager Role

The Assistant Front Office Manager oversees and supervises the operations of Front Desk, Guest Services, Concierge, and Night Audit departments.

Key Responsibilities

Policies and Procedures: Ensure all Front Office policies and procedures are followed.
VIP Service: Exceed daily expectations for VIP guests.
Guest Experience: Coordinate arrival, stay, and departure experiences for all guests.
Departmental Vision: Understand and promote hotel and departmental vision.
Leadership: Lead by example and foster an environment of Respect, Integrity, Teamwork, Empowerment, and positive colleague relations.
Standards: Develop and maintain department standards, adhering to Accor's standards.
Talent Development: Provide direction and support to Guest Relations Managers, Front Office supervisors, and Ambassadors in their daily tasks.
Supply Management: Ensure Front Office team members have necessary supplies to perform duties.
Communication: Communicate effectively with other leaders in the department and hotel.
Operational Balance: Balance operational, administrative, and Ambassador needs.
Consistency: Ensure consistency in exceeding guest service expectations.
Brand Promotion: Energize the brand by promoting our Guest loyalty program.
Staffing: Ensure proper staffing and scheduling of Front Office Ambassadors according to productivity guidelines.
Shift Communication: Communicate through pre-shift meetings, logs, emails, and departmental operational meetings.
VIP Review: Review arrival reports and VIPs to ensure special requirements are met or exceeded.
Colleague Evaluations: Conduct timely performance evaluations, including corrective action and coaching. Directly influence hotel effectiveness through recruitment, hiring, training, and motivation of Front Office Ambassadors.

Requirements

A degree or Diploma in Hospitality Management (asset) or Bachelor's degree and/or diploma in Hospitality or another related field.

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