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    • Sales And Service Representative Market Related - Johannesburg - Ad Hoc Client - 5397105

    Ad Hoc Client - 5397105
    Ad Hoc Client - 5397105 Johannesburg

    2 weeks ago

    Default job background
    Description

    Sales and Service Representative

    A leading provider of hydraulic hoses and solutions is seeking a driven sales and service representative to maximize sales of the Company's products in the assigned regional territory and/or customer listing, in accordance with established policy.

    The incumbent will ensure customer requests are professionally handled by providing accurate product information and price quotations to customers. At all times build prestige and goodwill for the company and implement an account management plan to develop a positive long-term relationship with assigned accounts.

    Duties & Responsibilities

    1. Develops annual sales plan, including sales budgets, promotions, and account management activities.
    2. Collates customer, competitor, and market information as basis from which to set goals for the effective growth of the company.
    3. Develops a sound knowledge of the territory/customer base and its potential.
    4. Protects and maintains existing business and obtains new customer business either directly or indirectly.
    5. Submits sales activity and forecast reports to the Sales Manager.
    6. Maintains daily planner and records all information on Microsoft Outlook.
    7. Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers.
    8. Ensures client awareness of how the company operates and the services and products available to them.
    9. Assists customers in preparing/processing credit applications and seeks approval from the Sales/Finance and General Manager on pricing and payment terms prior to submission to the credit department.
    10. Aims to achieve or exceed set sales targets monthly and annually.
    11. Performs any other duties as assigned by management.
    12. Undertakes involvement in the internal Quality Assurance System by supporting the quality objectives by:
      1. Initiating action to prevent the occurrence of nonconformities.
      2. Identifying and recording issues.
      3. Initiating, recommending, and/or providing solutions to issues.
    13. Deals promptly with any request, query, or complaint from customers.
    14. Where such matters are beyond his scope and authority, passes onto the appropriate person and follows up to finalization.
    15. Ensures that expenses are kept within reasonable limits and provides receipts for all claims via Expense Report Management System.
    16. Ensures that all policies and procedures are always observed.
    17. Familiarizes himself with advertising policy, materials, and sales aids and ensures that they are used correctly.
    18. Ensures that all pricing is kept up to date on the Pronto matrix system in line with company policy.
    19. Coordinates activities with Customer Service, Sales and Marketing, Warehousing, and Finance.

    Desired Experience & Qualification

    1. At least 5 years experience in a similar sales position with a proven track record and achievements.
    2. Knowledge of all products and services in both Hydraulic & Industrial, their uses, prices etc. is essential.
    3. Knowledge of the Pronto IT system is desirable.
    4. Excellent personal presentation with good communication skills.
    5. A proven good working knowledge of computer applications and the ability to work well with people is essential.
    6. Competent in assessing customer needs and identifying sales opportunities.
    7. Excellent problem-solving ability.
    8. Ability to work independently.
    9. Demonstrated sales skills and achievements in a related industry position for a sustained period are desirable.
    10. Knowledge of hydraulic and Industrial systems and machinery is essential.
    11. A Grade 12 qualification is a definite requirement.
    12. Tertiary education in the sales field is desirable.
    13. Possesses own reliable mode of transport.

    Package & Remuneration: Market related

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