Debtors Clerk - Bedfordview, South Africa - Solver

Solver

Verified Company

Bedfordview, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Solver Property Services

Debt Collector
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Purpose of the role:_

Debtors department for Debtors Inc.

is responsible for the full debt collections process, up to the legal hand over process, on behalf of schemes/complexes within Solver's portfolio.

All collections should be done in accordance with the Debt Collections Act.

The collections should be treated with the utmost care and resolve, to ensure the company vision, mission, culture, values, and core objectives so as to meet the provisions outlined in our customer agreements and achieve world class professional service delivery.

The main objectives will include:
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Role responsibilities and descriptions:_

To ensure the department functions optimally and within the framework set out
To ensuring that all Debtor's functions are completed and correct
To perform all debtor's functions timeously to the best standard at all times
To run the friendly reminder arrears, Debt Collection (DC) arrears and interest accurately and on specified days set out
To handle all situations in a professional manner and with the needed respect
To maintain an exception report list
To facilitate any customer that requires an Acknowledgement of Debt (AOD) and payment arrangements
To communicate and follow up with the customer (eg Unit owner, tenant, attorney etc) at a standard acceptable in accordance with the company reputation
To perform status checks on accounts whereby the system did not remove or work as expected
To check payment allocation to ensure the system is performing as expected and there was no misallocation (human error)
To correct/journalise the charges on any account that has been incorrectly charged or undercharged
To hold and facilitate Legal meetings monthly with the attorney and PM's (Alan Levy attorney's will be done biweekly)
To update setting for new complexes that are brought into WCU (Interest rate, thresholds etc)
To provide feedback to management on any unresolved issues