Operations Manager - Cape Town - The Legends Agency

    The Legends Agency
    The Legends Agency Cape Town

    2 days ago

    The Legends Agency background
    Description

    **Operations Manager Retail E-Commerce**

    We are seeking an experienced Operations Manager to join a fast-paced e-commerce company. This role is ideal for a highly organized, analytical leader with a passion for online business and a proven background in operations management within the e-commerce or retail industry.

    The Operations Manager will play a crucial role in ensuring efficient deal approvals, merchant onboarding, compliance checks, and smooth execution of business processes.

    This leadership position requires strong skills in team management, problem-solving, and operational excellence in a high-growth environment.

    New Business & Merchant Approval:

    • Oversight of new merchant approval process ensures compliance with business requirements, including proof of trading, credit score checks, website quality, and stock storage verification.
    • Coordinate warehouse inspections where necessary to ensure merchant standards meet our criteria.
    • Monthly reports summarize merchant onboarding, deal performance, and action plans as needed.

    Compliance & Deal Execution:

    • Ensure deals adhere to internal compliance standards and ASA guidelines before going live.
    • Pricing and discount accuracy verification before launching deals.
    • Closely collaborate with the sales team to resolve any compliance issues and make deals market-ready.

    Team Leadership & Management:

    • Lead a team of three direct reports: two Deal Executives and one Stock Controller.
    • Weekly one-on-one meetings provide guidance, support, and performance feedback.
    • Collaborate with the Head of Merchandising on strategy and operational improvements.

    Performance Monitoring & Reporting:

    • Analyze sales data, identify trends, and create reports driving business decisions.
    • Action plans for underperforming merchants to improve their performance.
    • Seasonal demand forecasting aligns team priorities accordingly.

    Requirements:

    • 5+ years of experience in Operations Management within retail, e-commerce, or related industries.
    • Tertiary qualification in Business, Commerce, or related field.
    • Experience managing a team of 5 or more employees.
    • Strong leadership, team management, and analytical abilities.
    • Proficiency in Microsoft Office applications, reporting tools, and data analysis.
    • Ability to prioritize, strategize, and implement action plans based on data insights.
    • E-commerce passion and keen eye for operational efficiency.

    Join The Legends Agency and work for a dynamic UK-based company with exciting growth opportunities. Be part of a fast-paced e-commerce environment, with a competitive salary and benefits package.

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